OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
283 ratings and 195 comments received in the last 90 days.
26 March 2026
amazing
25 March 2026
Excellent service.
24 March 2026
Very satisfied with service and Ross
24 March 2026
Lewis went above expectations in our handover experience. Showing us all the aspects of our new vehicle
19 March 2026
Very good experience
18 March 2026
Ross Bowater was very helpful with any queries I had and kept me informed regularly.
17 March 2026
Simran answered all of my questions and was extremely knowledgeable. Very polite young man.
16 March 2026
The slaesman new all about the model i wanted, and gave me all options on vehicles available from factory.
12 March 2026
Completely satisfied
12 March 2026
Salesman Kyle Tinsley was helpful keeping in touch with my self at all times and after sales excellent salesman
11 March 2026
Simran was excellent. Not a pushy car salesman and his knowledge of the product was second to none. So far very happy with the new car.
10 March 2026
Kyle knew what I was looking for and guided me through the sale with his expert knowledge.
10 March 2026
Allways attentive,
06 March 2026
I was taken through a thorough look at the new BMW series with patience. I felt i could ask any questions, and Simran Basra, kept me informed of the car's progression and any forms that needed filling. He also made sure everything was working well.
06 March 2026
Outlined various options and helped me chose what was right for me. Professional and courteous service.
28 February 2026
Simran made the whole process seamless and efficient. He kept me fully updated at each stage of the process
26 February 2026
All good from entering the showroom to signing up. All questions answered without any fuss or delays. Polite and helpful young man.
25 February 2026
Excellent service from Simran
23 February 2026
Just as expected
19 February 2026
The team have been nothing less than amazing. Colin was excellent throughout.
10 February 2026
It was a 'no fuss' purchase, I wasn't chased for anything and yet my emails were all answered immediately. Certainly recommend!
09 February 2026
All boxes were tick, Reagan make the sale smooth and easy, he explained everything and beyond. And the results is me, happy, with a beautiful car.
07 February 2026
Great experience overall
07 February 2026
So informative from start to finish. Lewis gorman was so helpful. From test drive to handover.
07 February 2026
Excellent
03 February 2026
First class over 40 years of driving and buying cars this was the best experience of buying a new car , Thankyou also a big thankyou to Simran Basra for a young guy I was very impressed his knowledge was second to none well done Your a credit to BMW
02 February 2026
Excellent and friendly service from Lewis Gorman, Tareq Ahmed and the team at SYTNER Shrewsbury
02 February 2026
Ross was very helpful during the whole process.
29 January 2026
The staff are always polite and chatty. Always ready to help
28 January 2026
Lovely friendly environment starting with reception on to salesmen
14 January 2026
Bery helpful at all times
01 April 2026
Fantastic service from start to finish
01 April 2026
Found problem and gave honest assessment and advice
01 April 2026
Booked it at short notice on the day requested. Completed while we waited in good time
31 March 2026
Very well dealt with. The communication no longer via telephone did cause some problems.
30 March 2026
.
30 March 2026
Excellent reception when I arrived.
30 March 2026
good communication from the service team (Matthew, who managed my issue) and a good outcome.
28 March 2026
The issue the car went in for was not sorted. But everyone as very pleasant.
26 March 2026
Outstanding customer service.
25 March 2026
Everything done I wanted and no quibble re the warranty claim
25 March 2026
Mathew Edwards the service manager I dealt with, was very good at keeping me informed and updated on the progress of the car. I also really appreciate the sevice videos.
24 March 2026
Professional service for a good product.
24 March 2026
I raised a concern regarding excessive rear tyre wear on my BMW M2 after only 1,465 miles following tyre replacement and alignment. While the final outcome was positive, with BMW replacing all four tyres at no cost, the process wasn't straightforward
24 March 2026
Confusion over booking in date, arrived at 7.30 am to drop car off left waiting twenty minutes for reception to deal with me, loan car dirty on 22 miles fuel range , happy to replace any fuel I use but to hand a car over withfuel light on
24 March 2026
Very polite and efficient team.
23 March 2026
Fitted me in for mot at late notice
23 March 2026
I was satisfied with the work done.
23 March 2026
Leah knew her stuff
19 March 2026
Await the body work quote
18 March 2026
Really great, fast and reliable.
18 March 2026
I've written a review on Google
18 March 2026
Very helpful members of staff, a good service with some extra detail to getting things right, and for a reasonable price. Thankyou all
16 March 2026
Prompt and courteous attention
16 March 2026
I would have given 5 stars, however, on the trip back home I noticed that my dashcam was not working, it had been unplugged and the SD card released from the slot, requiring me to plug it back in whilst driving on the M54, why was it unplugged?
16 March 2026
From start to finish, the level of service I received was brilliant. Friendly reception staff checked me in and was passed to Leah for service. Everything was flawless. Thank you.
16 March 2026
I had a good experience.
16 March 2026
From start to finish the hole process was easy and efficient
15 March 2026
Friendly, efficient, polite and ready.
15 March 2026
My tyre tread depths were measured incorrectly and an advisory placed on my MOT certificate which couldn't be removed. The substandard tread depths were not taken on the primary treads on my BMW approved Michelin Latitude SP3 tyres.
15 March 2026
Godd efficient procedure
14 March 2026
Great premises, friendly and professional staff. Only 4* as kept waiting to have car checked in and waited 45min as the car wasn't ready when I returned.
13 March 2026
Whilst your front of house staff were very helpful, on collecting my vehicle i subsequently notice the service mileage had failed to be reset, a return visit is required to rectify this. In addition paperwork had to be requested
11 March 2026
Great staff and very friendly
10 March 2026
Great communication, work completed quickly and professionally
10 March 2026
Easy to book. They logged into car remotely to see what was wrong and then booked car in for 2 days and provided me with loan car.
10 March 2026
The only problem I had encounter was getting in touch with the centre on the phone.
09 March 2026
4 out of 5 stars since I thought the cost of the tyres fitted was very high - approx. £100 per tyre higher (for identical tyres) compared to what is available elsewhere.
09 March 2026
Good service
08 March 2026
During the recall repair the experience was ok but there is a few things with the follow up communication that hasn't been resolved
08 March 2026
As expected, quick, and informed at all stages.
08 March 2026
Communication first class. Use of technology very informative. All staff i had an interaction with were really nice & Eden was great. The complimentary video healthchack proved useful. I would use Sytner Shrewsbury always if better located for me.
07 March 2026
The actual experience when I got there was, as always, excellent with polite and efficient staff dealing with me at every stage. However, booking the service on the phone was an appalling experience with a fight to gain access to a human being.
06 March 2026
Despite a bit of a shaky start with an intermittent issue on my car the team worked tirelessly to fix it. Hopefully it now sorted.
06 March 2026
First Class Service from Leah and the team!
05 March 2026
Polite, friendly and knowledgeable staff.
04 March 2026
Was made very welcome, nothing seemed to be a problem, car was very clean when returned couldn't fault the service
04 March 2026
Overall customer service was excellent, the only disapointment was the three weeks I had to wait for repair as there was not a curtesy car available, however the curtesy car you provided was lovely and very satisfactory.
04 March 2026
Booked my car in for oil service and MOT, had to have a C00 sensor replaced, total cost over 1200. When I picked my car up, there was a warning about tyre pressure being low on the front right. It's very disappointing that the tyre wasn't blown up.
04 March 2026
Greeted on arrival, handover was fine, vehicle service and not completed and were able to undertake a change of parts.
04 March 2026
Very polite and efficient from start to finish
03 March 2026
Everything went like clockwork, courtesy car was ready and the service executive was friendly efficient and timely. Repairs carried out fully and even the screen wash was topped up. All in all a very pleasant experience.
03 March 2026
Have been dealing with the Centre for around 11 years and have purchased three BMWs' from them. The centre always looks after us when vehicle are booked in for service and always offers us competitive prices.
02 March 2026
Eden was respectful very knowledgeable and kept us inform3d throughout
02 March 2026
All done promptly.
02 March 2026
Excellent service received
02 March 2026
2 problems haven't been addressed
02 March 2026
Booking system us awful. Prefer talking to human when doing so.
01 March 2026
Arrangements worked well, Staff friendly and helpful.
01 March 2026
I did not believe the service advisor. He was either very underconfident or he did not know what he was talking about . Making it up as he went through my query.
01 March 2026
Was all fine although it did take MUCH longer than 2 hours even though I added a tyre change to the schedule. The cleaning was the bit that took the longest wait
01 March 2026
Welcoming polite staff and knowing the work will be done well
28 February 2026
Prompt and efficient
28 February 2026
I did have to wait twenty minutes to check my car in and twenty minute wait when I picked it up , this was because my dedicated service advisor was busy. Other advisers were not.
28 February 2026
Kept informed throughout, the team were excellent at reaching a prompt resolution for the issue with the car
28 February 2026
Staff at the dealership were professional and helpful. However when I tried to contact someone prior to my appointment I I was promised a call back by a pre recorded message but it never happened, I was NOT given an option to speak with anyone.
26 February 2026
Well looked after and informed throughout the process.
26 February 2026
Excellent service completed job in under two hours
26 February 2026
My wife is severely disabled and i am 24/7carer. I cannout leave her alone and i cannot take her with me. Syntner no longer provide collection service but service team went out of their way to help and managed to provide a collection for me. Great!!
26 February 2026
Easy to book and friendly staff
25 February 2026
Prompt and attentive service. Good communication..
24 February 2026
Prompt service and excellent customer interaction
24 February 2026
Excellent service. Staff were professional throughout.
24 February 2026
I had to wait for the car but I was in a comfortable chair, decent coffee machine in nice surroundings
23 February 2026
I brought the car in because it jumps while accelerating particularly when going up a hill. This problem doesn't appear to have been fixed though as it still happening so I will need to book it in
23 February 2026
Quick to book car in and provided a very nice loan car
23 February 2026
Leah was very communicative during the whole service
22 February 2026
It was all so easy and job completed very quickly
21 February 2026
Great reception staff - service was done in a timely fashion and a nice place to wait.
20 February 2026
Excellent service as usual
20 February 2026
The person handling my file did not know about my queries and constantly had to keep checking. A 5min call turned into 12mins but was very polite and friendly on arrival.
20 February 2026
Great communication and swift service
19 February 2026
My car was booked in easily with courtesy car also provided.
18 February 2026
Leah was great. Very helpful, friendly and professional
15 February 2026
Good customer service, pleasant staff
14 February 2026
Nice facilities, only issue was it took longer than advised
14 February 2026
I was warmly welcomed and the service was professional. I was able to work at a desk while a waited. Great coffee too!
13 February 2026
Great service from all I came in contact with
13 February 2026
Waited for car to be serviced and mot'd. was kept updated by friendly staff and was able to work on laptop in desk area while waiting with free drinks available. Tremendous
11 February 2026
Because overall, I was completely satisfied
11 February 2026
Environment in service centre is excellent, as are all staff including sales and service.
10 February 2026
No issues everything done as promised.
10 February 2026
The lady on reception was the star of the team, she was very welcoming.
10 February 2026
Though the car failed the MOT and I was left without a vehicle Eden still tried to go above and beyond to help me
09 February 2026
Always excellent
09 February 2026
Nice friendly efficient staff. Clean showroom.
08 February 2026
Helpful and quick to respond to any questions
07 February 2026
All good
07 February 2026
Everything went to plan
05 February 2026
Great service always professional
05 February 2026
DU23 ZFG purchased10/3/25. Informed on 20/1/26 Bonnet Struts were passed expiry date, cost £200.16. E-mail on 30/1/26 from D Clews states expiry date is 11/27. Not informed that car has service and MOT plans. Communication conflicting and appalling.
04 February 2026
Great service
03 February 2026
They did a good job for me.
03 February 2026
We had a10:30 appointment for my car's MOT and arrived on time. My car still had not been taken to the garage 45 minutes later. Only at the third time of asking did Matthew ( new service guy) reluctantly say he would drive it to the garage.
03 February 2026
Didn't have to wait to see a service person on this occasion
03 February 2026
issues with the time it took to get the tyre delivered. Also i think i was misled in that i was first told the delivery van was running late and then that it had had a crash...
02 February 2026
Confusion over service quote initially which was resolved. From our experience heavy reliance on diagnostics report which could have resulted in unnecessary expense as multiple faults were as a result of rodent damage.
02 February 2026
Great customer service
02 February 2026
My ca had its break fluid change done to a high standard as usual and also the check of the whole car everytime it goes in is a very good service done get with most garages. Also the new WhatsApp communication is a superb improvement
02 February 2026
No customer care, nobody spoke to me, about the warranty process or explained to me the faults with the vehicle, I also had to prove I had BMW warranty via email and was charged £600 for hire vehicle, which after appeal I was reimbursed, terrible ??
02 February 2026
Let me know exactly the procedure and how long it would take and we're friendly and welcoming
01 February 2026
Service and facilities plus the knowledge and friendliness of the staff
01 February 2026
Great service. Would prefer to talk to a team member when booking vs via WhatsApp.
31 January 2026
Great front of house service.
31 January 2026
I have already completed a survey - but received good, friendly, service at Sytner Shrewsbury again. Courtesy car wash to sort.
31 January 2026
Excellent facilities and good staff
28 January 2026
My service was handled very efficiently and there was a welcoming seating area to pass the time in.
28 January 2026
Very professional.
27 January 2026
Excellent communication throughout. Just on it from the time I booked the recall in
27 January 2026
Unable to speak to anyone for initial contact at my convenience, Sytner will call you back at THEIR convenience. Received text saying someone will value car while they have it - didn't happen. At 'checkin' I requested no valet - car was valeted.
27 January 2026
Great comms throughout, helpful throughout, did a great job on schedule. All staff at the dealership friendly. Very good experience throughout.
26 January 2026
Friendly and prompt service from arrival through to collection.
26 January 2026
Leah Cuff (and colleagues) very helpful
26 January 2026
The car only went in for free recall, I was given a check sheet with £5k worth of work needed & discovered the MOT it was booked in for on the visit on 26 September was not submitted (it appears the records of the work done on that day were deleted)
26 January 2026
I was really pleased with the Service Advisor Zak Wilson who explained the process and kept me informed at all times.
26 January 2026
Very professional
25 January 2026
Helpful and informative
24 January 2026
Fast, courteous and efficient.
24 January 2026
Very efficient service with online services and informative staff
23 January 2026
The work and wait were as expected, the centre was comfortable and the health check was helpful.
22 January 2026
Always a great service from the team at Sytner!
22 January 2026
Efficient
22 January 2026
I was booked in for a Friday but due to work commitments I was able to drop it off thu pm and pick up sat am.
21 January 2026
The car was in to get the ratteling noise sorted. I have requested to test drive to make sure the issue has been resolved, car handed back to me while the nose is persistent. Flagged the issue up with the technician straight way and having to rebook
21 January 2026
Staff very helpful and accommodating.
20 January 2026
Leah is fantastic and friendly. Make the experience really less painful (considering big bill to pay ??
19 January 2026
Very efficient and professional
19 January 2026
Very efficient
19 January 2026
I was kept notified at all times of what work was being carried out. A suitable courtesy car was also provided.
19 January 2026
Excellent service
18 January 2026
Excellent service as always , prompt and courteous and very helpful, my vehicle was off the road due to pot hole damage and I was back on the road in a very short time frame and nothing was too much trouble from the whole team
17 January 2026
I was well looked after and notified at every stage of my vehicle's service
17 January 2026
Always a good experience at Shrewsbury where all staff are welcoming, easy to talk to without any pressure. Great service.
17 January 2026
Customer service is always top notch. Booking system however remains a challenge when you can't get you speak to anyone.
17 January 2026
The kady at reception was very attentive and advised me when a Service Advisor was available. Dan was the Service Advisor who dealt with my car. Dan was polite and friendly, and explained clearly what work was required and how long it would take
15 January 2026
Very helpful
15 January 2026
Friendly, helpful and swift service.
14 January 2026
Matthew Edwards kept me up to date and saw my car got the attention it needed.
14 January 2026
Wick and kept informed
14 January 2026
Whilst completely satisfied with the on site service, I was hugely frustrated by the telephone system and the options. Contacting BMW is a nightmare.
13 January 2026
Even though it was 5 stars and a mistake by sytner bmw with my bumper not fitted correctly. I would like a credit note for the fuel used, as a gesture of good will
13 January 2026
Good service from department, not Mercedes quality though.
13 January 2026
Very quick and efficient and explained everything I needed to know.
13 January 2026
Don't like how Sytner are trying to automate everything, difficult to get through to speak with anyone in brabch, even when they have left me a msg to call them back... Impossible
13 January 2026
Dealt with all questions, kept informed through process, nice use of technology
12 January 2026
Slick service
12 January 2026
Excellent and efficient service. Mr Jack Nelson who was handling the business was very polite and professional.
12 January 2026
Excellent customer service from start to finish. All staff have always been friendly, knowledgeable and professional.
12 January 2026
Great staff.
12 January 2026
They were timely, professional, patient with good interpersonal skills.
11 January 2026
No vehicle appraisal given
11 January 2026
All good
11 January 2026
Always room for improvement and you need to sort the phone system and reinstate the free mot
11 January 2026
Staff were lovely and accommodating, very clean
FIND Sytner Shrewsbury BMW
Address
- 70 Battlefield Road, Shrewsbury, Shropshire, SY1 4AQ
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01743 467 467
Shrewsbury as well as surrounding areas including Telford, Bridgnorth, Market Drayton and Broseley
Address
- 70 Battlefield Road, Shrewsbury, Shropshire, SY1 4AQ
Opening Hours
- Mon–Fri:08.00 - 18.00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01743 467 467
Shrewsbury as well as surrounding areas including Telford, Bridgnorth, Market Drayton and Broseley
Address
- 70 Battlefield Road, Shrewsbury, Shropshire, SY1 4AQ
Opening Hours
- Mon–Fri:08.00 - 18.00
- Sat:08.00 - 13.00
- Sun:Closed
Phone
- 01743 467 467
Shrewsbury as well as surrounding areas including Telford, Bridgnorth, Market Drayton and Broseley
29 March 2026
Kyle was great from the beginning, really easy to talk to. Will be looking to buy with him again in the future