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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
491 ratings and 246 comments received in the last 90 days.
23 November 2024
Absolutely fabulous customer service from the Motability Team
23 November 2024
Jack Noble is an excellent ambassador for the brand with his knowledge of the models and options
22 November 2024
My preferred dealership since 2008! They must be doing things right!
20 November 2024
Simian at Sytner Shrewsbury made sure I was happy and up date every step of the way of my purchase
14 November 2024
Kept me updated regularly, very much appreciated Good face to face service from Kyle and his handover was informative
13 November 2024
Kyle the sales executive was excellent and went the extra mile to make the purchase and hand over as easy as possible, special mention also to Owen who detailed the financial agreements clearly and to Dan Kyle's manager who closed everything off.
07 November 2024
This is our 6th new 1 series car and I have given 5 stars as the Sytner team did everything in their power to get this through, despite the shocking mess that BMWFS put both us and the Sytner team through.
04 November 2024
Customer service really good, car quality excellent, after sales follow-up superb.
03 November 2024
Everything was explained.
01 November 2024
Ben Dowbiggin is a great asset to your business. First class customer service from start to delivery.
30 October 2024
Tegan and John were fantastic
30 October 2024
Great customer service, friendly and knowlegable staff.
30 October 2024
Ben Dowbiggin was outstanding and understood my disability needs and adjusted things to meet my needs
26 October 2024
All the staff i came into contact with were very helpful and polite, providing me with a very pleasant experience all the way through the purchase, collection and after sales of my new car
18 October 2024
BMW Sytner Shrewsbury has always been the place I'd go to even when I didn't live in the county. I've spoken to many of the staff and they are all really knowledgeable with product knowledge and extremely helpful. They couldn't do enough for me.
16 October 2024
The lead time on our choice of car was pushed back from 4 months to 8 months causing us to review the specification of the car. Kyle helped us work through the changes that were possible to give us what we wanted for under £40k.
11 October 2024
I can't think of any occasions when I have awarded the top score in any survey. I have a policy of believing that there has always got to be room for improvement. However, the service provided by Sytner Shrewsbury has been of the highest of standards
03 October 2024
Kept up to date with delivery
02 October 2024
The whole process from buying and collecting our new car was great.Dan explained things very clearly and kept me up to date via email.His friendly, caring approach made the experience easy, enjoyable and any queries I had he dealt with them promptly.
02 October 2024
The whole experience was very professional and nothing was too much trouble for both Ben Dowbiggin & Dan Smart. I really enjoyed the little touch of unveiling my car from under a cover and then spending time to set the car info system up to my wishes
01 October 2024
All areas of the business worked together to meet my needs.
22 September 2024
Kept me updated at all times
16 September 2024
Excellent customer service, very informative and no pressurised selling.
14 September 2024
Very, everything was well organised and enjoyed the reveal of the car.
11 September 2024
Friendly and helpful staff at local dealership
10 September 2024
Very helpful and smooth procedure.
10 September 2024
The whole process was smooth and speedy. I was given a full introduction to the car and provided with contact details if I had any further queries. Kyle also contacted me the next day via phone to check all was okay.
29 November 2024
great service from the technician
29 November 2024
Great service, super professional. Even valeted my car.
28 November 2024
Friendly staff
27 November 2024
Great customer service all round, from lady who came to greet me on arrival, to my service executive (Katie Breeze) who explained how everything would proceed (recall required) to Dan who performed the recall and other maintenance I had requested.
27 November 2024
Quick service. Waiting area well equipped but very cold!
26 November 2024
Having been a customer for nearly 25years I am so impressed with the service dept. Jakd Young and Pete Renshaw always explain everything and make you feel welcome.
26 November 2024
Only due to Jake!
26 November 2024
Always friendly and professional.
26 November 2024
Problem sorted quickly and put right.
26 November 2024
Never let me down yet.
25 November 2024
Work carried out, kept informed of any issues
25 November 2024
My payment needs were authorised.
25 November 2024
I was told what was going to happen and advised afterwards what was found.
24 November 2024
Lewis Clark was very helpful and understanding
24 November 2024
Clear outline for mot/servicing/recall work and completed within suggested timeframe.
24 November 2024
Katie is a credit to your company giving amazing service from start to finish.
23 November 2024
Apart from the cleaning was satisfied
22 November 2024
Happy with overall experience! Only thing which could be better is the price of a service!
21 November 2024
Jake, always provides a great service.
20 November 2024
Good service from booking to service. Would have been 5 if you'd been able to supply me with a courtesy car
20 November 2024
excellent service
20 November 2024
Good explanation of all my Mot points
19 November 2024
The service was very good
19 November 2024
I have a good relationship with an individual I deal with. He is helpful and knowledgable and behind him what is agreed to be done gets done on time. The dealership is a very pleasant environment for me to work in.
19 November 2024
Best dealership I've been too.
19 November 2024
Problem was solved
19 November 2024
Couldn't have done enough for me .
19 November 2024
Please see above . However the car was beautifully cleaned, and as always the coffee was excellent. Staff were polite, and timing was ok
19 November 2024
Good polite service
18 November 2024
The service department were good. I had a waiting appointment and found that my car was ready when I walked past it looking around the forecourt, as opposed to being called. Not sure how long it had been ready for. Pleasant & helpful otherwise.
18 November 2024
All done and returned in agreed timelines
18 November 2024
Very satisfied with the service.
18 November 2024
Little waiting time
18 November 2024
Good service
18 November 2024
Friendly staff and good service
18 November 2024
staff were very friendly and polite. Excellent service
18 November 2024
Thank you ??
18 November 2024
Is what it is my opinion does not matter
17 November 2024
I would like my boot to be vacuumed as well for full stars
17 November 2024
The same reason as above, although this was a free recall job.
17 November 2024
Car ready for collection as promised.
17 November 2024
Very efficient
15 November 2024
Overall experience of service was excellent. I provided my own engine oil which made a huge difference to cost.
15 November 2024
All the staff and people are giving 100% to deliver excellent service, however they are severely challenged.
14 November 2024
Perfect
14 November 2024
Great service
14 November 2024
Couldn't fault the staff or service received.
14 November 2024
Ver professional
13 November 2024
Lewis very pleasant, tried to save me money by not doing oil/microfilter service which I ordered (as it wasn't due). I wanted it doing, which is why I booked it - done - but had to wait a bit longer.
13 November 2024
Friendly, helpful, professional and speedy appointment.
13 November 2024
Excellent as usual.
12 November 2024
Excellent service from the team
12 November 2024
I bought the car from Sytner Sheffield, not Sytner Shrewsbury. I was very satisfied with the whole process.
12 November 2024
No problem
11 November 2024
I was told, and charged, for a program update that did not work. I asked why I was charged for something that didn't get solved, and all she said was that further work was needed, I said that I'll pay when it was completed but she said I needed to pa
11 November 2024
Friendly staff and helpful
10 November 2024
great professional service
09 November 2024
Problems resolved I hope
07 November 2024
Job well done thank you.
07 November 2024
Fantastic service and friendly staff, dealt with Mark Maddox who was very professional and knowledgeable
07 November 2024
Friendly and efficient service
07 November 2024
Friendly and helpful
07 November 2024
The service advisor was excellent
06 November 2024
Very good service and efficiency
06 November 2024
Very efficient with excellent customer service
06 November 2024
Customer service good, fixing fault appalling
06 November 2024
Peter was a great help. Thank you
05 November 2024
All excellent
05 November 2024
You changed your mind & did it for free
05 November 2024
The video of the car was a very nice touch and informative.
05 November 2024
Your all so very nice and helpful Thank you very much for all your help
04 November 2024
The work was done fast and efficiently and I was updated on progress all the way.
04 November 2024
Feedback good on inspection
04 November 2024
It was easy and quick
04 November 2024
Excellent communication from Katie.
03 November 2024
Honest and upfront.
03 November 2024
Car was done in very good time and the young gentleman who handed the car back over was very helpful.
03 November 2024
Easy booking Helpful staff Nice clean courtesy car
03 November 2024
The service advisor was very good in keeping me updated throughout my stay
03 November 2024
Sytner were let down by BMW as I wanted to pay for my day nav to be updated but they still haven't come back with the code
03 November 2024
Quick efficient service
31 October 2024
Service dept was excellent but I was not impressed by the parts department. I will have to investigate what to do next before proceeding.
31 October 2024
Everything was done to our satisfaction and explained clearly
31 October 2024
Well looked after, easy to arrange and good service.
31 October 2024
looked after very well and nice comfortable waiting area
31 October 2024
kept me up to date with everything
31 October 2024
Good value.
30 October 2024
Servicing was done quickly and efficiently while I waited, staff were friendly and helpful.
30 October 2024
Looked after from start to finish
29 October 2024
Covered off in previous answer.
29 October 2024
The overall experience was very pleasant.
29 October 2024
As above a very pleasurable experience.
29 October 2024
The service booking experience via a contact centre remains hopeless. It is disappointing previous feedback has not been acted upon. Staff at Shrewsbury remain superb.
29 October 2024
As above
28 October 2024
Car was returned to my place of work & had been washed
27 October 2024
Great service team
26 October 2024
Collected and delivered car. Carried out thorough service to resolve issue
26 October 2024
Because I felt at home everybody was nice
26 October 2024
Peter was friendly and professional
26 October 2024
Friendly and efficient.
26 October 2024
Lewis was accommodating, listened to my requests and delivered
24 October 2024
Very accommodating when I turned up without an appointment - thank you!
23 October 2024
Great dealership with great staff. It's not an easy job to work in a dealership, so to be met with such excellent service needs to be recognised.
23 October 2024
The problem with the Tyre pressure moniter readings was recorded as fixed but on my journey back home the same message warning was flagged up. I therefore had to ring and arranged to bring the car in the next day at the expense of my time and travel
23 October 2024
I have given a 3 star here because despite experience with the service advisor was exceptional I'm unsure now of the booking system they're using, the meet & greet system by the receptionist is not what I'm used to and strongly dislike
21 October 2024
Could not diagnose issue reported. More concerned about highlighting thing not reported as problem and trying to get extra time for diagnosing
21 October 2024
Very good
21 October 2024
Couldn't fault the service and gentleman who collected car was lovely
21 October 2024
The final cost was less than the original quote. Don't appear to add bits and pieces to the bill which I've suffered at lesser garages.
20 October 2024
Good service & price provided for work was competitive
20 October 2024
A nice touch with cleaning the car
20 October 2024
Katie was friendly and efficient throughout.
20 October 2024
Streamline, quick and efficient
20 October 2024
Great friendly and professional service, really good communication and lovely surroundings at my local dealership with competitive pricing for Dealer level servicing.
20 October 2024
The sales advisor did not know I had a service plan and try to charge me for the service. I would understand if I was a new customer but been to garage several times this year. Also I asked to have another sales advisor but was given the same one.
19 October 2024
Good knowledge and superb courtesy.
19 October 2024
Cannot give 5 stars as I had to have a new part and an upgrade on my heater. the service advisor stated he would speak to BMW about a goodwill gesture towards the cost (£582.00p). Sadly, BMW refused any goodwill gesture. Very disappointing.
18 October 2024
Outstanding
17 October 2024
Went above and beyond, tailored the experience to me, made beautiful coffee, treated me like an human bean, I was very happy from start to finished.
17 October 2024
MOT, service and EGR replacement was faultless, managed by my Assigned Advisor, Peter Renshaw. I booked in person and the service provider, who needs recognition but did not get his name, was exemplary in F2F interaction and made such a difference!
17 October 2024
Great service work carried out as was needed and agreed Made to feel like a brand new BMW customer even though my car is 8 years old. Service staff were all excellent
17 October 2024
Pleasurable experience throughout. Kept informed of progress at each step.
17 October 2024
Professional and excellent service
16 October 2024
They went above and beyond on the day to provide an excellent service
15 October 2024
Other than the sour as described above service was faultless . I think the man I dealt with was called John nice guy very professional
15 October 2024
Courtesy car with no issues. Booked online with follow up emails and reminders.
15 October 2024
Well car had Togo in for a re call , was not able to book a timed appointment, which was a big let down as bmw said car had to be in all day , so wasted a day of my time , I left car there & picked up next day as not willing to wait may be all day
14 October 2024
Good service
14 October 2024
Got me in at short notice and fitted new spring on my 7 series and back on the road 2 and a half hours later. Impressive!
14 October 2024
The service was good overall, and I would have given 5 stars if I had known about the car collection option from my workplace and received more information on how to use the £100 ECG recall voucher.
14 October 2024
Good experience with Sytner BMW. From check in to the final handover. Always kept in touch with progress on my repairs and shoutout to Lewis for great customer service.
14 October 2024
Lewis is always extremely helpful, friendly and professional. Great chap absolute credit to the dealership. Lovely clean courtesy car provided and my car is always immaculate when I come to pick it up. Good selection of drinks & snacks.
14 October 2024
Very good service all round once in centre
13 October 2024
Quick, efficient. Everything completed ahead of time.
13 October 2024
Poor communication
12 October 2024
I was seen imediately and waited whiile th work was done
12 October 2024
Attentive, polite and professional throughout
12 October 2024
Staff were great friendly and helpful
11 October 2024
Very good repair so far. Need time to see if it is a complete success
11 October 2024
Same as box 1
11 October 2024
Staff at Synter Shrewsbury are always welcoming, friendly and professional
10 October 2024
Good service friendly staff.
09 October 2024
Great value for money. My car is old but I still get the same service.
09 October 2024
A personal touch from the welcome of the ladies in reception to my service co-ordinator Peter Henshaw
09 October 2024
Was told I needed 2 new tyres as 1 was below minimum tread and other had a nail in it, so decided to get it done closer to home and they checked all tyres and said they were fine so mad I would of wasted £200+ on tyres that didn't need changing
08 October 2024
Did what was asked and more
08 October 2024
Kept informed throughout and company went above and beyond.
08 October 2024
I feel let down by sytner, I payed for a full health check on my car and was advised everything was ok and didn't need servicing until January 2025,5000miles later my cars turbochargers failed,a car with only 65000miles on the clock ??
08 October 2024
Fast, efficient and nice people made it a great experience.
08 October 2024
Kept me in touch with everything being done as there was a 3rd party
07 October 2024
Still have no idea why the eml light is on
07 October 2024
All good, did what you said in a timely manner.
07 October 2024
I was told when work was completed
07 October 2024
Everything was superb, with minimum fuss.
06 October 2024
Staff were great.
06 October 2024
It was great service from start to finish and the staff there are excellent
06 October 2024
Friendly, informative polite and experience was positive
05 October 2024
Very satisfied
05 October 2024
I booked the service on 23rd August, and in order to get a loan car for the day, it was 30th September before you could provide one.
05 October 2024
Was offered a drink. Car was washed and cleaned. All recalls done. Nice facilities.
03 October 2024
Happy with services provided
03 October 2024
Always a very high standard and friendly service. Jake Young dealt with me and again I could not have expected any better treatment and service
03 October 2024
Lewis is very knowledgeable and always replied promptly to any questions. The service was seamless.
03 October 2024
Great job completed on time.
02 October 2024
Very happy with service,wash and valet afterwards was a bit superficial
02 October 2024
As above
02 October 2024
I have to say having dealt with many dealerships with many different makes of car my experience at BMW Shrewsbury was the best I've ever had. Keep up the great work.
02 October 2024
Friendly, efficient, kept in touch.
02 October 2024
shame you didn't fix it first time ( warranty claim) but 10/10 to your tech guy who stuck with the issue and sorted it.
01 October 2024
I was looked after by jack, he was very kind , understanding, and very knowledgeable
01 October 2024
Always very helpful.
01 October 2024
Great customer service from Jake
01 October 2024
Great service good customer care and product knowledge
01 October 2024
Courteous, prompt and professional.
01 October 2024
The team very helpful...I did receive a call the day before from sakes stating they would value the car when it git recalled..never heard anymore nor did I get a valuation...no issues really as nit thinking of selling
01 October 2024
It was most effortless .
30 September 2024
Booking was easy, on the day execution of Courtesy Car was not as promised by the Dealer Service Agent
30 September 2024
Disappointed with customer service, I regularly attend BMW for all service work in my vehicle, but my recent experiences have left me very dissatisfied.
30 September 2024
Coffee is always hot, wi-fi is decent and the team are always great like Paul, Chris and Aidan. The pricing for tyres is always there and there about and the clean car feel after a service is a joy, keep up the good work!
29 September 2024
Car was immaculate inside and out; all the extra work I asked for was carried out as well as the service.
28 September 2024
Excellent service
28 September 2024
Work was carried out as requested.
27 September 2024
Very good friendly staff
26 September 2024
Pleasant staff, courtesy car provided and work carried out in a timely fashion.
26 September 2024
Professional and friendly staff assisted throughout my whole visit. The service on my car was very efficient as it always has been over the past years I've been a customer.
26 September 2024
Great service, thankyou.
23 September 2024
Hassle free, no issues
22 September 2024
Picked up the car after having the EGR changed under recall and went down the road and it done the same issue saying on scanner EGR issue they didn't plug it in properly
21 September 2024
Satisfied, although you have my old address on your system which I have tried to have changed a number of times ( my recent receipt had it on it) but without success. I gave up telephoning after a while
21 September 2024
It was a great experience.
18 September 2024
All service complete to a good standard on vehicle.
17 September 2024
Work carried out as required, efficient and friendly service
17 September 2024
Very quick st getting the job done and good quality work
16 September 2024
Great and fast service. Always see Peter when I take my car into Sytner/Rybrook, he is always friendly and helps me out quickly
16 September 2024
All good apart from being told the next service was due in 24 months/20,000 miles but the dashboard indicator says 16,000 miles/ 12 months. Have called your offices to clarify, but are yet to receive an answer (return call awaited)
16 September 2024
End to end service honest,reliable and professional
15 September 2024
Very friendly staff.
15 September 2024
great service reception and service desk staff
15 September 2024
?
14 September 2024
Helpful friendly staff
13 September 2024
Efficient and courteous. Made to feel completely welcome and comfortable during the visit.
12 September 2024
I was sent a video over of the vehicle check which was great
11 September 2024
Service completed in timely manner, very accommodating fitting us in.
11 September 2024
Dealt with quickly & efficiently.
11 September 2024
Excellent customer service
11 September 2024
Everything went to plan and I was well looked after. Thank you.
11 September 2024
Very helpful young lady. Brilliant having a video of work as well.
11 September 2024
Again I can't express my thanks enough to Peter Renshaw for his exceptional customer service and knowledge of the 'product' and area recommendation's if you have time to spare. Undeniably the one person that other Sytner employees should aspire to.
09 September 2024
Was told that I would have a valuation done but I'm still waiting, even after being promised a call twice
09 September 2024
Very pleased with the process and the works completed
09 September 2024
Based on my visit to the service department at Sytner Shrewsbury I would like to give particular credit to Lewis from that department. Lewis is a very well mannered young man who is always very pleasant and polite. Nothing is too much trouble for him
09 September 2024
Job completed in time to my satisfaction
09 September 2024
Always good and friendly service
07 September 2024
I believe BMW that's why I drive one
07 September 2024
quick appointment and good feedback vehicle
07 September 2024
They all did as expected
07 September 2024
Gave me a cuorsity car even when I didn't ask for one
07 September 2024
They went out of their way to assist me.
29 November 2024
Very friendly and efficient service