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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
331 ratings and 165 comments received in the last 90 days.
01 June 2025
very satisfied, I was kept updated every week on the delivery of my car
27 May 2025
The customer service at Sytner, Shrewsbury is excellent from the showroom experience, building the specifications of the vehicle, keeping me up to date on the delivery and giving detailed information on setting up the vehicle on during the handover.
24 May 2025
Arrived before proposed date
11 May 2025
We purchased 2 cars and Dan and Regan looked after us from start to finish
07 May 2025
100% stressfree.
05 May 2025
Exceptional customer care
02 May 2025
Again I have been fortunate to be supported by Tareq throughout a number of car changes as a family, he has always been very attentive and supportive in our choices, I had the pleasure of being supported by Regan to this time and again excellent.
01 May 2025
Regan kept me informed and delivered above and beyond
01 May 2025
Regan was fantastic from the very first enquiry all the way to final delivery, explained everything very well, superb customer service, and very accommodating
20 April 2025
Handover of new new car was excellent .simran went thru everything with us setting everything up.
09 April 2025
Kyle Tinsley was very professional and created a very relaxed atmosphere for purchasing of my vehicle.
07 April 2025
Dealing with Simran From Shrewsbury dealership was very comfortable. He was keeping me updated on the order progress and lead through all steps of the purchase in very professional and knowledgeable way
03 April 2025
A lovely car does everything I want it too
02 April 2025
Very professional service throughout
01 April 2025
Excellent levels of service from both the business manager and the sales team.
31 March 2025
Friendly and personable sales team with good knowledge
30 March 2025
Nothing negative to comment on.
30 March 2025
Faultless
30 March 2025
Dan was so helpful and caring through the whole process
28 March 2025
The staff are always helpful and polite. Dan explained everything about the new car very throughly.
28 March 2025
I have used Rybrook and now Sytner BMW for many years. The service is always professional and friendly. Not a hard sell.
26 March 2025
Great service
15 June 2025
I was given detailed information regarding the repairs needed and the costings of the repairs. I was addressed in a friendly respectful manner and any questions I asked were dealt with. I have always been impressed with the service given at BMW.
15 June 2025
I asked for a quote for bodywork but didn't get one. I was promised a wash and vacuum but was carried out very poorly. One email confirmation didn't include the MOT and I had to call to confirm it was going to be carried out . Tyre pressures not set
10 June 2025
All as expected
09 June 2025
Did what you said you would and cleaned car aswell!
08 June 2025
Two recalls, satnav update, one voucher, car washed and valeted, courtesy car provided, Jake on the case:)
07 June 2025
Was very satisfied , only slight glitch was couldn't get the online booking app to work so had to call someone , was also told it would intake 90mins to service the car but when I arrived I was told it would be ready end of the day
07 June 2025
Excellent
07 June 2025
See previous answer a two hour wait turned into four hours.
07 June 2025
Completely car wash has left swirl scratches in the clear coat.
04 June 2025
This difficult job was carried out by an excellent highly skilled motor mechanic/engineer/technician with 30 years service. Please give him a very sincere - Thank you. The car drives like new. My wife is absolutely over the moon!!!
04 June 2025
The actual service was good.
04 June 2025
Always receive excellent service from Jake and the team
04 June 2025
Excellent customer service
03 June 2025
Please see above comments regarding Mr Clark who assisted me.
03 June 2025
Pleasant, efficient assistant. Good communication throughout. Nice comfortable lounge area Great coffee!
01 June 2025
As per previous answer.
30 May 2025
Excellent customer care from Rocky Bhakar and Ryan Evans on this occasion. Rocky sourced the car for us, absolutely love it. Easy purchase and overall transaction.
29 May 2025
Location for me is Brilliant and all the staff very friendly
27 May 2025
Overall very efficient service and can work whilst waiting
27 May 2025
Not only service completed but unknown faulty tyre detected and changed resulting in safe vehicle. Tyre a too pricey though!
27 May 2025
Staff are friendly, helpful and polite. However, its always different staff, there is no continuity, and the personal service with staff who know you and regocnise you as a repeat customer has been lost, thats a big loss from a customer perspective
27 May 2025
Always a pleasure to deal with the staff and the video and information and care that is taken is of a high standard
26 May 2025
A service item was missed and the vehicle will need to be returned, very poor!
25 May 2025
See above
25 May 2025
I was told there was not an option for a taxi service. The recall work therefore cost me in excess of £20 for taxis to and from home. I was quoted for work and was made to worry and having my vehicle checked by an independent technician was ..cont
25 May 2025
They understood my needs and what was required for my vehicle. At the call centres this type of communication is totally lost because of the lack of knowledge.
25 May 2025
Very welcoming and organised. Good refreshments not just for adults, the kids also enjoyed the visit! Pleasant and knowledgeable staff. Happy customer!
25 May 2025
We've bought and sold multiple cars with Sytner Shrewsbury. The staff are always extremely helpful, friendly and knowledgeable, particularly Rocky, Ryan and Lewis. This purchase was from Rocky.
24 May 2025
As above.
24 May 2025
It is what is expected for the amount charged
24 May 2025
See previous comment
24 May 2025
Arrival and check in was smooth. I was updated on vehicle condition and informed when the repair was complete. Pick up was smooth and the car was well cleaned
24 May 2025
As above really. Very smooth MOT and SERVICE.
21 May 2025
Service department good used vehicle dept. Could no care less attitude.
21 May 2025
Never had any problems with them.
21 May 2025
Everything went smoothly
20 May 2025
Recall work carried out, full inspection and car valeted.
20 May 2025
kept waiting after being asked to pick up my car
20 May 2025
Very satisfied, Leah Cuff organised every thing that was needed, as I use a walking stick she sorted the MOT without me having to get out of my chair.
20 May 2025
Reliable car always sharp after
19 May 2025
Sorted my issue out quickly
19 May 2025
The service experience was excellent, and was kept informed throughout.
19 May 2025
See qbove
18 May 2025
Quick and efficient
18 May 2025
Details of the work to be carried out was discussed with me and the subsequent cost outlined.The service was then carried out promptly and efficiently.
17 May 2025
Couldn't fault it , much improved
17 May 2025
Very good reception . Friendly staff. But, the problem mentioned to be checked out had not been done.
17 May 2025
Why do you book everyone in at 8:30 in the morning irrespective of what work needs doing to each car. It causes absolute chaos. Stagger arrival times to make things easier.
16 May 2025
The staff couldn't do enough, Jake the service manager made it a very personal experience
16 May 2025
Overall greeting and right through to the end of service was professional and it was dealt with promptly
15 May 2025
My expectations were exceeded-the service was outstanding, and the detailed video showing the condition of the serviced parts was impressive. The car wash and valet were done to a high standard. Overall, I'm very, very pleased with the whole experien
15 May 2025
Jake was excellent in managing my issue, very glad to get to the bottom of the flywheel issue
15 May 2025
The fault was diagnosed wthin an hour and the replacement sensor was in stock. I agreed to wait for it to be fitted the same day. As usual the car was beautifully cleaned.
15 May 2025
Very happy with the service I received. I was very happy with the work done on car did a good job.
14 May 2025
The only problem was that I was kept waiting when I came to drop off the keys at 8am. It's almost as though the people on reception prevent you from going straight to the service team. I don't recall this happening under Rybrook's ownership.
14 May 2025
smooth
13 May 2025
Excellent customer service. Friendly and very helpful staff. Answered all my questions, even the daft ones old ladies sometimes ask! Plus, the coffee is really good
12 May 2025
Very happy and kept well informed.
09 May 2025
Really pleased with the whole process
09 May 2025
See above
09 May 2025
See above
07 May 2025
Recall work done without fuss and the free car wash was excellent and a nice touch.
07 May 2025
Very pormal and efficient, showroom and waiting area accommodating and comfortable seating area with a nice selection of beverages. Toilets emaculately clean and Beautifully fragrancest.
07 May 2025
As above
07 May 2025
As above
05 May 2025
Always first class customer service from Lewis at Shrewsbury.
05 May 2025
Zak made the whole process regarding my car's requirement a very satisfactory experience. Zak went above and beyond even when a small problem was encountered with the initial requirement.
05 May 2025
After 18 years using this branch I plan to look elsewhere
04 May 2025
As indicated, poor understanding of the problem and solutions. Second visit with a different receptionist different again.
04 May 2025
MOT straightforward and full health check reassuring all well explained by Leah. Car key re-coding done for security reasons and at no extra charge.
03 May 2025
It was great and having a complimentary wash and clean washing a bonus.
03 May 2025
I was kept informed of the service and mot and the reception staff as well as Leah who was in charge of my service was very helpful. She also managed to get my tyres approved by Alphabet finance and got them sorted
02 May 2025
Excellent service
02 May 2025
From the initial booking in process - very easy and helpful if you decide to add additional requests, to the lovely assistant at the service desk - Leah is a credit to the Sytner Team.
01 May 2025
Not the service I expect, would like to suggest you pay more attention to the service advice rather than ringing me to ask if I am interested in selling my vehicle !! I asked a number to ring the advisor directly, was given a central number
01 May 2025
Because I did not have a service experience.
30 April 2025
My Platinum experience never disappoints From being greeted and welcomed to discussing issues to be solved with the team Further reassurance of a future go to Thankyou
29 April 2025
Did what they said they would do
29 April 2025
Good communication and, ultimately, the issues I was having with my car were completely resolved.
28 April 2025
Again, helpful, considerate and Leah explained everything, plus the videos are good.
27 April 2025
See above
27 April 2025
Everything happended as planned
25 April 2025
Still came away with the car washed and I didn't waste my money :)
24 April 2025
Job completed on time good quality, and acceptable pricing
23 April 2025
No waiting and reason for visit dealt with efficiently
23 April 2025
My only comment is that it becomes a challenge to be able to talk on the phone to Shrewsbury. I refuse to talk to Leicester.
22 April 2025
Leah who dealt with me was professional and understanding but the end result should have been, the vehicle fault being fixed and not having to return for a second visit.
22 April 2025
Completely satisfied.
19 April 2025
Thanks
18 April 2025
The complimentary valeting could have been better!
17 April 2025
Good comms and work done as promised on time
17 April 2025
The time to complete the service was as advised, cost as advised.
16 April 2025
Work completed as promised, at cost advised and within the time advised.
15 April 2025
Peter always delivers incredible service
14 April 2025
Emailed my service advisor never got back to me and i sent a few emails, tried to call but i did email saying, to do it via email, because i drive buses for a living, so i can't ansrew my phone easily.
14 April 2025
Very happy with mu new purchase thanks Jack ioannou
14 April 2025
Couldn't have asked for more
13 April 2025
Excellent service
12 April 2025
I felt most garages could not be trusted after garage I had frequently used I said there was a Drivetrain issue and said they did not deal with gearboxes?!
12 April 2025
Good. Car was ready for the time in the afternoon I requested.
12 April 2025
Sorted it all out and went direct to warranty. Kept us informed at all stages.
11 April 2025
It's crystal clear what is going on.
10 April 2025
Good service, keeping me informed and up to date on repairs. After careful diagnosis, sorted the issue comprehensively.
10 April 2025
Polite and friendly staff. Not bad value too.
09 April 2025
Good service and efficient thoughtful management. The staff appear to be focused on customer service and good outcomes for their clientele.
09 April 2025
Everything delivered as recommended.
09 April 2025
A professional and courteous experience from start to finish
08 April 2025
Asked for rear wiper blade to be changed but this didn't happen
08 April 2025
Car was booked in next day, was easy to drop off and collect and staff were very helpful
08 April 2025
Repeated difficulty trying to speak to Dan Clews. Left messages on several occasions. Received text messages only. Asked if I wanted my car valeted AND then presented with a filthy car.
08 April 2025
Service representative was clear and concise regarding the work taking place
08 April 2025
My car was leaking oil on my driveway after spending £1200 on a service for my car. Spoke to the dealership about this and was told this was just oil that was spilt when changing the filter but now I'm left with a mess on the driveway.
07 April 2025
Used car sales weren't interested from the start. Basically told us to sell our old bmw on motorway and look for a car ourselves online.
07 April 2025
The car was finished on time and I particularly liked the video of the car
07 April 2025
Booked in easily, car was ready on time when expected. Got a phone call to confirm
07 April 2025
I understand the perceived need for a call centre, but it is better to hold and a branch representative takes a message and the feelers calls back. The BMW ownership experience is about relationship with your dealer not a call centre. It's personal.
05 April 2025
Again, professional and pleasant, knowledgeable and reassuring.
04 April 2025
Everything was explained before hand and went to plan
04 April 2025
I was kept informed throughout. The issue I experienced was acknowledged and I am happy with the outcome.
03 April 2025
Work done effectively and efficiently.
03 April 2025
Relaxed & polite staff all round.
02 April 2025
Very friendly and helpful people. Was immediately take care of on arrival and the place is clean and tidy.
02 April 2025
Speedy, good service. Excellent facilities whilst waiting
01 April 2025
I've always received excellent service from the team at Shrewsbury
01 April 2025
Reception upon arrival was excellent. Communication was prompt and informative.
01 April 2025
Service side fine Cleaning of car very poor which is what me the customer sees
31 March 2025
very informative of what work needs to be carried out during service and repair
30 March 2025
Delership personnel excellent, booking system poor.
30 March 2025
The people were welcoming, good communicators, accommodating and efficient. It is sad that the call centre can be so inefficient.
30 March 2025
Very satisfied with BMW service. Katie always goes above and beyond.
30 March 2025
Mark always looks after me when I'm in for service warranty work. He is an asset to Sytner.
30 March 2025
Communication with service dept.was frustrating, I was past from one to another before I spoke to desired service adviser.
30 March 2025
Issues were resolved quickly
30 March 2025
Katie. Brilliant
29 March 2025
it no longer feels special to own a BMW
29 March 2025
Work was carried out to a high standard, even the free car wash was done to a good standard Everything was explained
29 March 2025
My needs were taken care of throughout.
28 March 2025
Lewis at Sytner Shrewsbury was brilliant and made everything a breeze on the day.
27 March 2025
Very satisfied with our first service with this company
26 March 2025
Disappointed there is no pick up and drop off service
26 March 2025
No complaints and very clean car when finished.
26 March 2025
Good staff and service. Disappointed the part required was not in stock.
02 June 2025
Car was over a month late, but worth the wait!