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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
307 ratings and 156 comments received in the last 90 days.
19 June 2025
Arrived within a month of purchase
02 June 2025
Car was over a month late, but worth the wait!
01 June 2025
very satisfied, I was kept updated every week on the delivery of my car
27 May 2025
The customer service at Sytner, Shrewsbury is excellent from the showroom experience, building the specifications of the vehicle, keeping me up to date on the delivery and giving detailed information on setting up the vehicle on during the handover.
24 May 2025
Arrived before proposed date
11 May 2025
We purchased 2 cars and Dan and Regan looked after us from start to finish
07 May 2025
100% stressfree.
05 May 2025
Exceptional customer care
02 May 2025
Again I have been fortunate to be supported by Tareq throughout a number of car changes as a family, he has always been very attentive and supportive in our choices, I had the pleasure of being supported by Regan to this time and again excellent.
01 May 2025
Regan kept me informed and delivered above and beyond
01 May 2025
Regan was fantastic from the very first enquiry all the way to final delivery, explained everything very well, superb customer service, and very accommodating
20 April 2025
Handover of new new car was excellent .simran went thru everything with us setting everything up.
09 July 2025
Pleasant professional staff.
09 July 2025
Bought the car here and the team have always helpful and friendly. I feel I get good, honest service.
09 July 2025
Was done timely and they were helpful although I got there late
09 July 2025
I believe i have been overcharged. Also, within 10 minutes of leaving the on board computer alerted me to a low tyre pressure. I had to stop at a garage and inflate I emailed them but not heard yet. Into day 3
09 July 2025
Excellent service on the day. Subsequently found that the cable for my dashcam was broken by your staff.
09 July 2025
Very long wait. Multiple points of contact (ie no dedicated staff member to deal with)
08 July 2025
The Service assistant was polite and helpful.
08 July 2025
As above
07 July 2025
Overall the service was excellent. However, the 3-star rating reflects a failure to supply the correct part for a pre-planned replacement of a suspension component flagged as needing replacement at the previous MOT
07 July 2025
As above
07 July 2025
Service ok, but pricing not "joined up" with the price quoted on the phone.
07 July 2025
O washer fluid in the reservoir even though I was assured this had been done
07 July 2025
Very satisfying outcome.
06 July 2025
Up to usual high standards.
04 July 2025
Good job, well done
04 July 2025
All done efficiently and I was kept informed of progress
04 July 2025
Great business with smart and respectful staff
03 July 2025
Easy
03 July 2025
Outstanding customer service.
01 July 2025
I was pleased that all matters were resolved & an issue that has been going on for many years was finally dealt with. As a profoundly deaf person the initial communication from the team was poor and they needed to be made aware of the Equality Act.
01 July 2025
I have given 5 stars as a result or previous experiences.
30 June 2025
Not only did they keep me informed and got the work done when they said they would they also washed the car.
30 June 2025
Staff were excellent
30 June 2025
I was told the service was simply a brake fluid change and flush and would take 90 minutes. It took over two and a half hours. I had planned my work schedule around the 90 minute timing so needed to rearrange appointments with no idea as to when
27 June 2025
A simple ask and a gesture that would have improved my experience was ignored
26 June 2025
As above i was kept fully informed at all stages and all communication was polite, courteous and professional at all times
26 June 2025
Car was serviced
25 June 2025
People working in the reception are really nice and welcoming - even when I was early. Could have been better if service center /CS could have informed the job is complete.
25 June 2025
I was told, even after questioning the accuracy of the statement, when I booked the service by phone that I would be required to leave my vehicle for the entire day. Upon arrival I was told that it would be ready by lunchtime. My BMW app didn't work
24 June 2025
Unfortunately had to return as pollen filter for service was not available otherwise would had been completely satisfied The staff could have not done more
24 June 2025
Great service
24 June 2025
Flexible, helpful staff
23 June 2025
Work carried out was explained, staff were very helpful.
23 June 2025
Not only did you book my faulty tailgate lock in to workshop the next day , you orders a lock mechanism in just in case. The lock was faulty and your team replaced it and sorted the pro or in a couple of hours including a wash and vac - great job
22 June 2025
The vehicle was due a brake fluid change and it was carried out.
22 June 2025
Significant delay of 1.5 hrs in completion of service. I was however compensated via a reduction in cist
22 June 2025
Car serviced quickly (brake fluid change) and nicely cleaned for us. Quick assessment on paint blemish, which you are doing under warranty
21 June 2025
All completed on time and explained in detail
21 June 2025
My BMW was booked in for service at Sytner Shrewsbury and the service was completed promptly and efficiently. The service staff were polite, friendly and helpful, and the sales staff too were particularly helpful in assisting me with a new purchase.
20 June 2025
The service center at Sytner Shrewsbury I have used several times over the years (although not for a few years until this most recent service) and they are always extremely helpful and knowledgeable and find the answers to my obscure BMW questions.
20 June 2025
N/s
19 June 2025
All went welll and really no issues at all and process was very good
19 June 2025
Completed the work for my recall Chris showed me round some used cars.
18 June 2025
Great service
17 June 2025
As above. Only had car 2 months at first visit and was told needed new tyres. 2 months later 2nd visit, tyres had gained tread but brakes were an advisory.
17 June 2025
Didnt feel as far as the service was concerned there was not the normal usual communication.
17 June 2025
So far my experience has been that it seems like a real struggle, fight even when it comes to customer service at the shrewsbury centre. Repeated calls for an issue to be looked at rather than being taking seriously the first time
17 June 2025
On completion I was given the car keys in the reception area, but no receipt or condition report. I later had to call twice before I finally managed to get same emailed to me. Why is a condition report done if the owner isn't given a copy?
17 June 2025
As above, Sytner BMW is a nice place to be.
15 June 2025
I asked for a quote for bodywork but didn't get one. I was promised a wash and vacuum but was carried out very poorly. One email confirmation didn't include the MOT and I had to call to confirm it was going to be carried out . Tyre pressures not set
15 June 2025
I was given detailed information regarding the repairs needed and the costings of the repairs. I was addressed in a friendly respectful manner and any questions I asked were dealt with. I have always been impressed with the service given at BMW.
10 June 2025
All as expected
09 June 2025
Did what you said you would and cleaned car aswell!
08 June 2025
Two recalls, satnav update, one voucher, car washed and valeted, courtesy car provided, Jake on the case:)
07 June 2025
See previous answer a two hour wait turned into four hours.
07 June 2025
Completely car wash has left swirl scratches in the clear coat.
07 June 2025
Excellent
07 June 2025
Was very satisfied , only slight glitch was couldn't get the online booking app to work so had to call someone , was also told it would intake 90mins to service the car but when I arrived I was told it would be ready end of the day
04 June 2025
Always receive excellent service from Jake and the team
04 June 2025
Excellent customer service
04 June 2025
This difficult job was carried out by an excellent highly skilled motor mechanic/engineer/technician with 30 years service. Please give him a very sincere - Thank you. The car drives like new. My wife is absolutely over the moon!!!
04 June 2025
The actual service was good.
03 June 2025
Please see above comments regarding Mr Clark who assisted me.
03 June 2025
Pleasant, efficient assistant. Good communication throughout. Nice comfortable lounge area Great coffee!
01 June 2025
As per previous answer.
30 May 2025
Excellent customer care from Rocky Bhakar and Ryan Evans on this occasion. Rocky sourced the car for us, absolutely love it. Easy purchase and overall transaction.
29 May 2025
Location for me is Brilliant and all the staff very friendly
27 May 2025
Overall very efficient service and can work whilst waiting
27 May 2025
Not only service completed but unknown faulty tyre detected and changed resulting in safe vehicle. Tyre a too pricey though!
27 May 2025
Staff are friendly, helpful and polite. However, its always different staff, there is no continuity, and the personal service with staff who know you and regocnise you as a repeat customer has been lost, thats a big loss from a customer perspective
27 May 2025
Always a pleasure to deal with the staff and the video and information and care that is taken is of a high standard
26 May 2025
A service item was missed and the vehicle will need to be returned, very poor!
25 May 2025
See above
25 May 2025
I was told there was not an option for a taxi service. The recall work therefore cost me in excess of £20 for taxis to and from home. I was quoted for work and was made to worry and having my vehicle checked by an independent technician was ..cont
25 May 2025
They understood my needs and what was required for my vehicle. At the call centres this type of communication is totally lost because of the lack of knowledge.
25 May 2025
Very welcoming and organised. Good refreshments not just for adults, the kids also enjoyed the visit! Pleasant and knowledgeable staff. Happy customer!
25 May 2025
We've bought and sold multiple cars with Sytner Shrewsbury. The staff are always extremely helpful, friendly and knowledgeable, particularly Rocky, Ryan and Lewis. This purchase was from Rocky.
24 May 2025
As above.
24 May 2025
It is what is expected for the amount charged
24 May 2025
See previous comment
24 May 2025
Arrival and check in was smooth. I was updated on vehicle condition and informed when the repair was complete. Pick up was smooth and the car was well cleaned
24 May 2025
As above really. Very smooth MOT and SERVICE.
21 May 2025
Service department good used vehicle dept. Could no care less attitude.
21 May 2025
Never had any problems with them.
21 May 2025
Everything went smoothly
20 May 2025
Recall work carried out, full inspection and car valeted.
20 May 2025
kept waiting after being asked to pick up my car
20 May 2025
Very satisfied, Leah Cuff organised every thing that was needed, as I use a walking stick she sorted the MOT without me having to get out of my chair.
20 May 2025
Reliable car always sharp after
19 May 2025
Sorted my issue out quickly
19 May 2025
The service experience was excellent, and was kept informed throughout.
19 May 2025
See qbove
18 May 2025
Quick and efficient
18 May 2025
Details of the work to be carried out was discussed with me and the subsequent cost outlined.The service was then carried out promptly and efficiently.
17 May 2025
Couldn't fault it , much improved
17 May 2025
Very good reception . Friendly staff. But, the problem mentioned to be checked out had not been done.
17 May 2025
Why do you book everyone in at 8:30 in the morning irrespective of what work needs doing to each car. It causes absolute chaos. Stagger arrival times to make things easier.
16 May 2025
The staff couldn't do enough, Jake the service manager made it a very personal experience
16 May 2025
Overall greeting and right through to the end of service was professional and it was dealt with promptly
15 May 2025
My expectations were exceeded-the service was outstanding, and the detailed video showing the condition of the serviced parts was impressive. The car wash and valet were done to a high standard. Overall, I'm very, very pleased with the whole experien
15 May 2025
Jake was excellent in managing my issue, very glad to get to the bottom of the flywheel issue
15 May 2025
The fault was diagnosed wthin an hour and the replacement sensor was in stock. I agreed to wait for it to be fitted the same day. As usual the car was beautifully cleaned.
15 May 2025
Very happy with the service I received. I was very happy with the work done on car did a good job.
14 May 2025
The only problem was that I was kept waiting when I came to drop off the keys at 8am. It's almost as though the people on reception prevent you from going straight to the service team. I don't recall this happening under Rybrook's ownership.
14 May 2025
smooth
13 May 2025
Excellent customer service. Friendly and very helpful staff. Answered all my questions, even the daft ones old ladies sometimes ask! Plus, the coffee is really good
12 May 2025
Very happy and kept well informed.
09 May 2025
Really pleased with the whole process
09 May 2025
See above
09 May 2025
See above
07 May 2025
Recall work done without fuss and the free car wash was excellent and a nice touch.
07 May 2025
Very pormal and efficient, showroom and waiting area accommodating and comfortable seating area with a nice selection of beverages. Toilets emaculately clean and Beautifully fragrancest.
07 May 2025
As above
07 May 2025
As above
05 May 2025
Always first class customer service from Lewis at Shrewsbury.
05 May 2025
Zak made the whole process regarding my car's requirement a very satisfactory experience. Zak went above and beyond even when a small problem was encountered with the initial requirement.
05 May 2025
After 18 years using this branch I plan to look elsewhere
04 May 2025
As indicated, poor understanding of the problem and solutions. Second visit with a different receptionist different again.
04 May 2025
MOT straightforward and full health check reassuring all well explained by Leah. Car key re-coding done for security reasons and at no extra charge.
03 May 2025
It was great and having a complimentary wash and clean washing a bonus.
03 May 2025
I was kept informed of the service and mot and the reception staff as well as Leah who was in charge of my service was very helpful. She also managed to get my tyres approved by Alphabet finance and got them sorted
02 May 2025
Excellent service
02 May 2025
From the initial booking in process - very easy and helpful if you decide to add additional requests, to the lovely assistant at the service desk - Leah is a credit to the Sytner Team.
01 May 2025
Not the service I expect, would like to suggest you pay more attention to the service advice rather than ringing me to ask if I am interested in selling my vehicle !! I asked a number to ring the advisor directly, was given a central number
01 May 2025
Because I did not have a service experience.
30 April 2025
My Platinum experience never disappoints From being greeted and welcomed to discussing issues to be solved with the team Further reassurance of a future go to Thankyou
29 April 2025
Did what they said they would do
29 April 2025
Good communication and, ultimately, the issues I was having with my car were completely resolved.
28 April 2025
Again, helpful, considerate and Leah explained everything, plus the videos are good.
27 April 2025
Everything happended as planned
27 April 2025
See above
25 April 2025
Still came away with the car washed and I didn't waste my money :)
24 April 2025
Job completed on time good quality, and acceptable pricing
23 April 2025
My only comment is that it becomes a challenge to be able to talk on the phone to Shrewsbury. I refuse to talk to Leicester.
23 April 2025
No waiting and reason for visit dealt with efficiently
22 April 2025
Leah who dealt with me was professional and understanding but the end result should have been, the vehicle fault being fixed and not having to return for a second visit.
22 April 2025
Completely satisfied.
19 April 2025
Thanks
18 April 2025
The complimentary valeting could have been better!
17 April 2025
Good comms and work done as promised on time
17 April 2025
The time to complete the service was as advised, cost as advised.
16 April 2025
Work completed as promised, at cost advised and within the time advised.
15 April 2025
Peter always delivers incredible service
02 July 2025
Simran who helped us at Sytner Shrewsbury was fantastic, he was excellent on the phone and in the showroom, gave us very clear advice when deciding on what model to buy and was very knowledgeable on all aspects of the car.