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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
539 ratings and 288 comments received in the last 90 days.
07 April 2025
Dealing with Simran From Shrewsbury dealership was very comfortable. He was keeping me updated on the order progress and lead through all steps of the purchase in very professional and knowledgeable way
03 April 2025
A lovely car does everything I want it too
02 April 2025
Very professional service throughout
01 April 2025
Excellent levels of service from both the business manager and the sales team.
31 March 2025
Friendly and personable sales team with good knowledge
30 March 2025
Nothing negative to comment on.
30 March 2025
Faultless
30 March 2025
Dan was so helpful and caring through the whole process
28 March 2025
The staff are always helpful and polite. Dan explained everything about the new car very throughly.
28 March 2025
I have used Rybrook and now Sytner BMW for many years. The service is always professional and friendly. Not a hard sell.
26 March 2025
Great service
25 March 2025
Kept informed at all times
23 March 2025
An excellent all round personalised service, from initial enquiry to vehicle handover, was provided by Sales Executive Regan Jordan
22 March 2025
All of the staff that I dealt with were very nice.
21 March 2025
Xxx
17 March 2025
No issues
17 March 2025
Was brilliant. No complaints at all
16 March 2025
Jack was very knowlegdable and also easy to deal with
15 March 2025
Made to feel very special whilst purchasing my new car.
10 March 2025
Based on the overall attention to me as a customer by Kyle. I would add that Kyle is a credit to your Shrewsbury Team. He is always helpful, polite and very knowledgeable. Nothing is too much trouble.
10 March 2025
Fantastic service
08 March 2025
Kyle is an asset to your organisation. It's not often you find someone who knows how to pitch it right, is committed and goes above and beyond. He should be supported to progress quickly through your organisation.
07 March 2025
Kept up to date throughout . All information was transparent and clear .
05 March 2025
Everybody was extremely helpful
05 March 2025
Everything went smoothly and all questions were addressed quickly and with clarity
18 February 2025
Kyle Tinsley the sales person that dealt with me was outstanding, he LISTENED to my needs and then pointed me to the ideal vehicle, there was one in stock and available at another dealer, six days later I was sitting in it. No BS anytime, great job
05 February 2025
Looked after. An enjoyable experience.
31 January 2025
Good sales staff
30 January 2025
It was excellent . No problems and very straightforward. Jack Noble was incredibly helpful.
22 January 2025
Good salesman
09 April 2025
Everything delivered as recommended.
09 April 2025
A professional and courteous experience from start to finish
09 April 2025
Good service and efficient thoughtful management. The staff appear to be focused on customer service and good outcomes for their clientele.
08 April 2025
Asked for rear wiper blade to be changed but this didn't happen
08 April 2025
Service representative was clear and concise regarding the work taking place
08 April 2025
Repeated difficulty trying to speak to Dan Clews. Left messages on several occasions. Received text messages only. Asked if I wanted my car valeted AND then presented with a filthy car.
08 April 2025
Car was booked in next day, was easy to drop off and collect and staff were very helpful
08 April 2025
My car was leaking oil on my driveway after spending £1200 on a service for my car. Spoke to the dealership about this and was told this was just oil that was spilt when changing the filter but now I'm left with a mess on the driveway.
07 April 2025
I understand the perceived need for a call centre, but it is better to hold and a branch representative takes a message and the feelers calls back. The BMW ownership experience is about relationship with your dealer not a call centre. It's personal.
07 April 2025
Booked in easily, car was ready on time when expected. Got a phone call to confirm
07 April 2025
The car was finished on time and I particularly liked the video of the car
07 April 2025
Used car sales weren't interested from the start. Basically told us to sell our old bmw on motorway and look for a car ourselves online.
05 April 2025
Again, professional and pleasant, knowledgeable and reassuring.
04 April 2025
Everything was explained before hand and went to plan
04 April 2025
I was kept informed throughout. The issue I experienced was acknowledged and I am happy with the outcome.
03 April 2025
Relaxed & polite staff all round.
03 April 2025
Work done effectively and efficiently.
02 April 2025
Very friendly and helpful people. Was immediately take care of on arrival and the place is clean and tidy.
02 April 2025
Speedy, good service. Excellent facilities whilst waiting
01 April 2025
Service side fine Cleaning of car very poor which is what me the customer sees
01 April 2025
Reception upon arrival was excellent. Communication was prompt and informative.
01 April 2025
I've always received excellent service from the team at Shrewsbury
31 March 2025
very informative of what work needs to be carried out during service and repair
30 March 2025
Katie. Brilliant
30 March 2025
Mark always looks after me when I'm in for service warranty work. He is an asset to Sytner.
30 March 2025
Communication with service dept.was frustrating, I was past from one to another before I spoke to desired service adviser.
30 March 2025
Delership personnel excellent, booking system poor.
30 March 2025
The people were welcoming, good communicators, accommodating and efficient. It is sad that the call centre can be so inefficient.
30 March 2025
Very satisfied with BMW service. Katie always goes above and beyond.
30 March 2025
Issues were resolved quickly
29 March 2025
it no longer feels special to own a BMW
29 March 2025
Work was carried out to a high standard, even the free car wash was done to a good standard Everything was explained
29 March 2025
My needs were taken care of throughout.
28 March 2025
Lewis at Sytner Shrewsbury was brilliant and made everything a breeze on the day.
27 March 2025
Very satisfied with our first service with this company
26 March 2025
Disappointed there is no pick up and drop off service
26 March 2025
No complaints and very clean car when finished.
26 March 2025
Good staff and service. Disappointed the part required was not in stock.
25 March 2025
Excellent service
25 March 2025
Great service.
25 March 2025
Prompt service from start to finish .
24 March 2025
Whilst an issue with coding the new parts, car kept overnight, I was provided with a curtisy car without asking.
24 March 2025
This was a recall visit for front airbag, however, no work was required. The system to upload photos of the VIN and steering wheel did not work, which could have saved me making the visit. Further, the visit was longer than expected at 2 hrs 45 min
24 March 2025
Customer service is great - five minute wait on arrival to drop off. Service desk attention very good. Engineers set tyre pressures to standard settings even though iDrive showed I run on Eco settings.
24 March 2025
Number 1 service
24 March 2025
Very pleased with the attention given
24 March 2025
Would have been 5 stars however the car is always returned dirty and takes a couple of hours to clean when I return home
23 March 2025
Collected car after mot . Unwashed and hoover as request on drop.off. very unhappy .
22 March 2025
You are really made to feel welcome and looked after
21 March 2025
Very friendly, and efficient
21 March 2025
Nothing not to like.
20 March 2025
Very satisfied. The service I received was just first class.
20 March 2025
Very helpful and did what they said they were going to do
20 March 2025
Same as above really.
19 March 2025
They did a fantastic job on my car
19 March 2025
Everything completed and a nice wash and vac too!
19 March 2025
Not impressed. I phoned up twice to ask about progress on my car and I was asked to be called back because nobody answered the phone. On both occasions I didn't receive a call and ended up asking my parents to drive up to Sytner because I needed it.
19 March 2025
It was fast and effect. good staff
19 March 2025
Waited from me when I was running and looked after me by offering me a curtesy car
19 March 2025
Extremely satisfied with the service we receive from everyone at Sytner Shrewsbury. Overall a very pleasant experience.
18 March 2025
Easy going
18 March 2025
Car not ready despite being told it would be ready
17 March 2025
Excellent service throughout the whole process. Regan and Tareq were an absolute pleasure to deal with. They totally understood my needs and handled things promptly and clearly. Will definitely go back in future.
17 March 2025
Service experience was really good, meet and greet a nice touch. Just felt disappointed they wanted £105 to refit a M Badge that fell off on the first wash ??
17 March 2025
Greeted at the gate by their representative. Shown to a parking bay. Great reception.
17 March 2025
It's just no where near as good as it used to be. You get a call centre when you call and the staff do not appear to know or understand what you are talking about.
17 March 2025
Was told on booking that some one would be available to drop me to my office, on arrival I was then told that no one was available. A driver was subsequently found. No one called to Say my car was ready.
17 March 2025
Did everything requested
17 March 2025
Can't fault even the mechanic did a video of my car nice to see underneath
16 March 2025
Just getting someone to call you back is only problem. My partner experienced this too when inquiring about motorbike tyres and sales
16 March 2025
BMW sent the wrong part and I had to either leave my car overnight or return next day. Excellent response from Sytner who provided me with a courtesy car so I could return the next day to collect my car and trickle charged my battery overnight.
15 March 2025
The young lady was so helpful and polite.She deserves a pay rise
14 March 2025
Car was efficiently serviced and returned to me fully cleaned inside and out. I was given a full update on what services were carried out on my car.
14 March 2025
Excellent service as always, Zak Wilson and Peter Renshaw are excellent ambassadors for Sytner and provided a 1st class experience. The coffee and Biscotti is always welcome ??
14 March 2025
Because you asked me!
13 March 2025
Slick from start to finish with all work completed on time at the agreed price. Excellent service once again from Peter Renshaw.
13 March 2025
The young lady who dealt with me was friendly and efficient and service was completed on time.
13 March 2025
No issues
12 March 2025
Let me know what's happening before hand
12 March 2025
always pleased with my dealings at Shrewsbury
11 March 2025
Excellent service
11 March 2025
Quickly performed service and called to let me know it was completed
11 March 2025
Excellent service
11 March 2025
EGR cooker replaced as part of recall. I am now back in the garage as car shows warning light re low coolant level. Clearly concerning given the fact that the new EGR unit was installed to prevent this issue.
11 March 2025
Everything was done quickly, the courtesy car cleaning wasn't very good
10 March 2025
The best service and reception I've had so far
09 March 2025
Mixed experiences again
09 March 2025
Fast efficient satisfying service
09 March 2025
N/A
08 March 2025
Easy to book Looked after whilst waiting for car Everything thoroughly explained
08 March 2025
It was completed as per their directive and everything explained afterwards
07 March 2025
Great service, on line video of cars underside,
07 March 2025
Great service from Leah and Mark
07 March 2025
Don't like central booking system - could not get through and no one called back despite leaving. Message - it's a backward step for customer service
06 March 2025
It's a smooth operation from start to finish
06 March 2025
Good job well done
06 March 2025
No issues at all
06 March 2025
We were contacted day before and were looked after from arrival to leaving
06 March 2025
Pete who works in the service department was fantastic. Made the whole process easy.
05 March 2025
Good service, from the receptionist, to the service advisor and his colleagues, and the app that allows tracking. A phone call was prompt in telling me work was completed. All in all exactly as expected.
05 March 2025
I was looked after by Katie - she was very professional in every way and i felt that i was a valued customer
05 March 2025
Satisfied
04 March 2025
When you pay that much money every one can be very nice and helpful.only one think when you pay that much money you want job done properly and they never than properly
04 March 2025
Satisfied
04 March 2025
Please they got my vehicle done while I waited. And was cleaned too. Still the communication issue was still annoying
02 March 2025
Had to call BMW twice to chase up my car pickup from home which was 30 minutes late and was then called back promised to have call back when car was due back , car just arrived home and wanted cars tyres replaced no communication at all really poor
02 March 2025
The dealership was not prepared with the simple items that were required top complete the service that had been booked in.
01 March 2025
Very satisfied excellent service.
01 March 2025
No problems
28 February 2025
Very helpful staff
27 February 2025
Call centre a nightmare, staff on reception not knowing who works there, tried to speak to Chris . . .
27 February 2025
Again couldn't fault anything
27 February 2025
The service agent was helpful and the service technician did a great job in fixing the problem - so it was good apart from the process issue already described.
25 February 2025
As above. Good friendly polite staff, I could work whilst I waited. Coffee drinkable.
25 February 2025
There wasn't anything that could have been improved.
24 February 2025
Fast and accommodating.
24 February 2025
Fantastic all round,Inner part of tyre was split and I wouldt have ever noticed without the service Service above and beyond
24 February 2025
Helpful, professional and knowledgeable staff.
24 February 2025
no waiting
24 February 2025
Went to plan
23 February 2025
Although not cheap, I was quickly back on the road, with the absolute minimum of fuss and a dash of professional zeal
23 February 2025
The main objective for the visit was achieved. Although the whole dealer visit experience is becoming rather theatrical.
23 February 2025
After a service I had an advisory on nsr tyre which I was told they were run flat tyres. But when I was in the M6 and had a puncture I thought I could continue driving but felt unsafe and had to stop. The tyre was flat so felt annoyed.
23 February 2025
Lewis was excellent and managed to resolve an ongoing issue within a short space of time
23 February 2025
Completed the job on time and fitted me in when I asked.
23 February 2025
when I came to collect, asked to take seat, waited 45 minutes+for service-At that point your team on phone or chatting amongst themselves. Queried and 5 mins later, dealt with. No apology or acknowledgement of issue except getting me on my way!!!?
23 February 2025
10/10
22 February 2025
Knowing that my vehicle is maintained to a high standard.
22 February 2025
I had work commitments that I had to cancel and was stuck sat in the showroom for well over 3 hours
22 February 2025
I was able to wait in comfort for my car and Lewis was very polite and kept me informed on the progress of my car
22 February 2025
Service advisor, Katie Breeze, was great from start to finish Efficient and served with a smile! Top marks...
22 February 2025
It never happened due to the wrong information.
21 February 2025
Staff friendliness and time taken was very reasonable. Health check was really informative.
20 February 2025
Work carried out efficiently and on time
19 February 2025
I can wait whilst the car is serviced, which is convenient for me. However, I booked the brake service at a price from online booking service, only to be asked what price I'd been quoted! Surely price is logged when booked in?
19 February 2025
Same as above
19 February 2025
The work on my car was completed and handed over on the time agreed in mid afternoon, which was important as we had a 80+ miles return journey to Aberystwyth, Mid Wales
18 February 2025
Peter again was excellent
18 February 2025
The service advisor was very friendly and explained everything well.
18 February 2025
Booked for 2 hour
18 February 2025
Satisfied
17 February 2025
Always been great
17 February 2025
Lewis is extremely professional
16 February 2025
Left panels inside the boot off in the car, again asked to hear some resolutions about ongoing issues but no one is interested
15 February 2025
As above
14 February 2025
Easy booking, good straightforward & friendly service, no issues.
14 February 2025
Overall good experience. Slightly long wait at the desk and for a service attendant. Also, I did visit on a Sunday and only sales was open (not clear on website or comms).
14 February 2025
Excellent service with Dan going the extra mile to look after my needs as my car's requirements developed beyond what I had anticipated. Brilliant!
13 February 2025
Good customer service, car was ready when they say
12 February 2025
As above.
12 February 2025
Leah absolutely brilliant
12 February 2025
Could not praise the gentleman that dealt with me enough. He went above and beyond to win me back, as I'd had poor service from another dealership. He certainly won me back. (Excellent)
12 February 2025
Disappointing to have to wait months to get the recall fault carried out. Also, don't know why the complimentary wash and vac that I was offered 3 times as above wasn't carried out.
11 February 2025
Pete was excellent. Kept me updated and completed the work in the timeframe quoted.
11 February 2025
A queueing and waiting system of more than 15 mins to both book in and collect the car
11 February 2025
Did what I expected
10 February 2025
Always made to feel like a valued customer. Everything is always explained and you are kept up to date with the whole process. Excellent customer service by Peter Renshaw.
10 February 2025
As above
10 February 2025
Very good on time
10 February 2025
Did what they said they would
10 February 2025
Quick and efficient service, all staff were very friendly and helpful throughout. The technician working on my car highlighted what was needed to be done as an after service fix.
10 February 2025
Nice people, great service
09 February 2025
All good but took too long
09 February 2025
Repairs that needed doing where not. Even sent away saying car was fixed (no test drive by technician) car went wrong within 100 metres. Charged £280 no repaires done and no one listened to what I said was the problem parts.
09 February 2025
Helpful throughout
09 February 2025
see above Also Lewis Clarke does a very good job and your new reception ladies were helpful
08 February 2025
Explained everything well and kept to schedule
07 February 2025
Customer service is better than Rybrook
06 February 2025
Very goid
06 February 2025
Only issue was that completely wash wasn't brilliant
06 February 2025
I myself like to deal with same person lately i have been seen by Peter Renshaw he is allways very helpful and easy to talk too
06 February 2025
Poor experience. Noted new scratches and damage on car after the service. Team stated they would call back this week to arrange an appointment to fix with the bodyworks department but I have not been contacted.
05 February 2025
Excellent service
05 February 2025
Lovely staff
05 February 2025
My car was serviced in a timely manner and i was presented with a live video of the vehicle being checked
04 February 2025
Quick,efficient and complimentary clean
04 February 2025
Can't even tell a repair was done thats how good and clean the work was.
04 February 2025
Didn't try to sell and were clear about condition of vehicle undertook work well and provided courtesy car with no hassle good communication and friendly staff
04 February 2025
Friendly helpful staff
03 February 2025
Service light reminder is still showing on the dashboard. I now need to make another trip to get this amended.
03 February 2025
Great communication and kept up to date, Dan made the whole experience very easy, all jobs were completed and in good time
03 February 2025
Service was very good everything explained clearly one small point my car clean not the best this has been the case the last twice my car has been in for service
03 February 2025
Despite having paid for the required services, I am disheartened to find that I had to revisit the dealership to receive what I originally paid for each time I have had a booking. This experience has left me thoroughly disappointed
02 February 2025
Very disappointed that the cost of a courtesy car has increased to £25 when I was promised a car when I bought my X3 from you
02 February 2025
Service advisor was very good and explained everything to me, car was washed and I felt looked after very well
02 February 2025
Pete explained everything that was going to be done to the car ( planned service and the two recalls) I was given a time that the car would be ready. The car was ready early which I was very grateful for. Pete was professional and knowledgeable
01 February 2025
Friendly service, good facilities, useful video of issues found. Great complementary wash.
01 February 2025
I definitley do not like the named service advisor idea. I was left sitting on both arrival and collection as my advisor was not available whist other advisors were clearly free (indeed was completely absent from site, but I still had to wait).
01 February 2025
Did the job well.
01 February 2025
Really good service. Being sent a video showing work undertaken and condition of vehicle is great customer service.
01 February 2025
All went well as promised
01 February 2025
Waited 20 minutes to check the vehicle in after being led to an area for refreshments, a very relaxed approach to vehicle drop off which felt as though you was a mere inconvenience.
01 February 2025
Service guys were good, hard to get hold of but good when I got to speak to them
01 February 2025
The problem wasn't even looked at despite being charged £150
01 February 2025
Dealing with SYTNER has always been easy and stress free with everything organised perfectly. This last visit could not have gone any better and i was very impressed. This is my very first BMW and so far the after sales support is exemplary.
01 February 2025
Impeccable and attentive service, particularly from Peter Renshaw.
29 January 2025
Questions not answered
29 January 2025
Usual top standard.
29 January 2025
Excellent service from experienced staff
29 January 2025
In house customer service at Shrewsbury excellent. Lewis was extremely helpful. Central systems let BMW down.
29 January 2025
Very pleased. A big thank you to Mark and Peter in service department.
29 January 2025
All works completed perfectly.
29 January 2025
Car was repaired in a timely manner. An excellent video showing problems identified which were missed when I bought my used BMW from a different BMW dealer.
28 January 2025
Ultimately organised in all departments. Proffesional service above and beyond. Experience with Shrewsbury sytner, a cut above some other nearby bmw dealers. Dan in customer service Mark in parts Fully looked after, use sorted, new issues found -
28 January 2025
New headlights weren't adjusted when installed so they were pointing way too high and blinding oncoming traffic. Tyre replaced but pressure was very different to the rest. Surely good practise to check all tyre pressures are matching?
28 January 2025
BUT - I did not like the video report. It kept on appearing on my phone every time I switched it on for about 2 days.
28 January 2025
Same reason as above.
28 January 2025
I did request the bmw air fresher as part of the add ons and reminded them at the desk when I dropped it off, but it was missed, it's not a big issue but if the app book in doesn't relay all that info it seems a bit pointless having it on there
28 January 2025
Pretty much always good
28 January 2025
As above, first class service. Very friendly and informative with high levels of product knowledge. The staff I dealt with made the whole experience easy and reassuring that I was making the right decision.
27 January 2025
Having an explanation from the engineer working on our vehicle was excellent
27 January 2025
Very professional , great engaging team
27 January 2025
.
27 January 2025
Good service. Done on time
27 January 2025
The progress app was not updated as it was showing work in progress when I went outside and noticed my car was parked and finished.
27 January 2025
very good experience.
26 January 2025
Although outcome wasn't unexpected service confirmed the issue. Fair diagnostic procedure and price.
26 January 2025
Everthing good all work carried out to good standard.
26 January 2025
Friendly and very informative.
26 January 2025
Reasonably satisfied, though price of 2 new tyres was very high compared to other potential tyre suppliers of exactly same tyre make and type.
26 January 2025
Very helpful and informed staff. Good communication.
26 January 2025
Very efficient service all completed within specified time
25 January 2025
Dan on service was very friendly and explained everything to me.
25 January 2025
Comfortable space to wait, excellent coffee, and free park and ride tickets to town. I was attended to immediately and kept up to speed with how long the work would take. Also free car wash was appreciated.
25 January 2025
All went to plan
25 January 2025
On receiving my car back after the airbag replacement the car was washed and clean which I was pleased with, but realised the next day that the dash e-drive power display is no longer functional and the heater is not working properly.
25 January 2025
Pick up and drop off service really helpful. Completed the job on time
25 January 2025
Advised what needed to be done to the car.
25 January 2025
Good feedback on areas of concern (on car) without the hard sell
25 January 2025
Excellent service provided from both Lewis and Peter from booking stage to completion.
25 January 2025
Everyone was happy to help and went out of their way to be professional.
24 January 2025
I was kept informed at every step and the service staff were keen to make sure I was happy with the finished job.
24 January 2025
Customer service excellent.
24 January 2025
Good work, well priced
23 January 2025
Swift work while I waited
22 January 2025
The reception ladies direct you to a comfortable seating area and make you your chosen beverage.
22 January 2025
Couldn't fault it, everything, perfect.
22 January 2025
Work carried out on time.
22 January 2025
Express service was excellent
21 January 2025
Great.
21 January 2025
Was present at the dealership for almost the whole duration of the service event. Incorrect health check presented to me. No video health check via email. Incorrectly over charged by nearly £200, refund given by accounts department.
21 January 2025
Very satisfied, great experience and very helpful with any questions I had.
21 January 2025
The team at Shrewsbury are greatly let down by the awful central Sytner phone system. Thankfully the local team are good, but it is difficult to get through to them and someone sitting in a call centre in Leicester is does. WHY ASK IF NOT ENOUGH CH.
21 January 2025
Did the mot at the time of servicing as a last minute thing
20 January 2025
Always a seamless experience plus the complimentary wash and vac is much appreciated.
19 January 2025
Friendly professional and prompt service
19 January 2025
The stress of having to sort out a car to use wasn't a pleasant experience.
19 January 2025
Always helpful
19 January 2025
Did everything i requested but the car wash could have been automatically little better.
19 January 2025
It is a great Team at Sytner Shrewsbury.
19 January 2025
Paid for the boot to be fixed & it's still not working
19 January 2025
Service dealt with smoothly, shame not to have a service car for the day.
19 January 2025
Excellent service, competitive pricing.
19 January 2025
Booked my x5 in for a wheel repair no problem with the repair. The next morning in daylight noticed that whoever had been in the car had left dirty , greasy fingerprints on the interior doors and seats not what I expected from a BMW dealer .
19 January 2025
I was dealt with in a friendly and respectful manner.
18 January 2025
Had a difficult series of elecrtrical faults which turned out not to be warranty issues but rodent damage.Resolved quickly at not unreasonable cost given the circumstances.
18 January 2025
The MOT was carried out in the usual efficient manner, but I pointed out an issue for checking. It was not until I reached home that I realised that nothing had been done.
09 April 2025
Kyle Tinsley was very professional and created a very relaxed atmosphere for purchasing of my vehicle.