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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
370 ratings and 240 comments received in the last 90 days.
26 August 2026
Communication from Ollie Pemberton was very good. He would get back to me very promptly with any questions I had raised. He was very knowledgeable and my experience at Sytner couldn't have been better. Thank you Ollie.
21 August 2026
Simran Basra was very professional and knowledgeable
13 August 2026
Staff very friendly, approachable. Wasn't kept waiting.
11 August 2026
Professional, helpful, nothing was too much trouble.
31 July 2026
People. Great attitude and team performance well led by Jon Leonard
30 July 2026
I have been buying new and used BMW's from the Shrewsbury centre for several years, always had a great experience.
30 July 2026
Having dealt with the team at Sytner on my last purchase I knew I'd be in good hands. However this time I was introduced to Lewis. Lewis was superb, put us at ease and explained everything like a true experienced BMW salesman.
28 July 2026
From start of order to the handover the level of service was exceptional the colleagues kept me informed through the whole process.
26 July 2026
Everything went very smoothly and they kept me informed throughout the process
22 July 2026
Kyle answered every question i asked and was very helpful
22 July 2026
Lewis, Jon and Owen extremely helpful and professional.
22 July 2026
Excellent service from start to finish
21 July 2026
Initially ok but -Promised a same spec car and actually got a totally different spec car
15 July 2026
Excellent knowledge of the car and an enjoyable experience from start to finish
05 July 2026
A wonderful experience from start to finish. All staff involved were highly professional, considerate, friendly and always very helpful. Nothing was too much trouble. Our delivered vehicle was superb in all respects, a stunning work of craftsmanship.
21 June 2026
Very smooth transaction
19 June 2026
Upon collection I was told I would get a call to see how I'm getting on with the car - this didn't happen. I called and let them know I was missing a dust cap from my tyre. They arrange to drop it off on Friday 12th, they didn't arrive and not called
17 June 2026
Lewis was great. Answered all our question and went through all options.
16 June 2026
We couldn't have had better treatment. Jon Lenard and Simran Were the best. They made everything sail through effortlessly.
12 June 2026
Paul and his team at Shrewsbury were brilliant from Start to finish 1st class experience Paul has looked after me for years and I am most grateful thank you and see you again for sure in a few years time
10 June 2026
We were given 5 star customer service from the moment we walked in the showroom . All our questions were answered comprehensively and we felt looked after but not pushed in any way . Fantastic experience from beginning to driving away in our new BMW!
02 September 2026
During service engene oil overfilled resulting inloads of oil sitting ininjector Bay,on sparring home blue smoke billoeing from engene Bay,as oil being baked on hot engene,could have beeen a catastrophic fire,,i phoneed shrewsbury 3 times in sat,butu
02 September 2026
Staff were polite and helpful
02 September 2026
I took my BMW in to replace the drivers air bag, the staff where very helpful and the work was done in good time.
01 September 2026
Lee Judge always makes us feel valued and goes out of his way to ensure that the service we receive is exceptional.
01 September 2026
Leah on service desk makes it easy for me.. ping a email and she gets me booked in and communication is good
01 September 2026
Everything was very organised and went well
01 September 2026
Great service ovetall, as always
01 September 2026
Excellent customer service. Polite, friendly and professional.
31 August 2026
From my initial contact the service i received was first class.
31 August 2026
didn't fit the dash cam I asked for, and if there was any doubt didn't phone to clarify.
30 August 2026
Katie who looked after me was friendly and professional and Joe the technician was so knowledgeable and helpful, highly recommended
30 August 2026
Very good service
29 August 2026
warm welcome car completed quickly under price quoted
29 August 2026
We were dealt with quickly and kept informed of progress
29 August 2026
Not at all. Was send home twice with inf that my car is all fine. After me pushing for further investigation service found the problem and fixed it
27 August 2026
Attended to me from the greeting to the booking in to the collection of the car,
26 August 2026
Excellent ownership of my issue by Leah. Car was returned with oil / grime on the steering wheel and oily hand prints on the body work.
26 August 2026
When I arrived I was advised that you had the Friday in for my visit, yet I had a WhatsApp confirmation of the Wednesday. The positive is that the work was still completed.
25 August 2026
5 star service from BMW Sytner Shrewsbury as always
25 August 2026
Job was carried out within the time frame promised.
24 August 2026
Service and MOT completed on time, good video of inspection.
24 August 2026
Excellent service , we were dealt with by Amy Gittens on the service desk who was wonderful to deal with as per usual.
23 August 2026
As soon as I walked through the door the reception operatives had been so helpful and friendly. I only had to wait in the lounge area for about 5min. I had been asked if I would like tea or coffee and help your self to biscuit's etc. Amazing service.
23 August 2026
Excellent customer service from Matthew. He was welcoming, friendly, helpful & professional.
23 August 2026
Courteous, helpful
22 August 2026
Expensive
22 August 2026
Service and MOT completed whilst I waited. Refreshments available during wait and car returned washed and vacuumed
21 August 2026
Chris was lovely. Easy pick up and purchase of care. Transparent. Really appreciated that.
21 August 2026
The work was good but I felt like I had to keep chasing updates
20 August 2026
Excellent service
19 August 2026
Very professional and efficient
19 August 2026
Happy that the dealership was very polite, respectful etc. Just took 4 hours to do an MOT and clean.
19 August 2026
Excellent service from start to finish, really helpful and clear guidance
19 August 2026
BMW service is perfect we were Mercedes-Benz customers for many years would never go back
19 August 2026
I was very happy with my experience at bmw Shrewsbury as I felt they answered every question I had and also went the extra mile to help me
18 August 2026
Good, polite staff and service done quicker than expected.
18 August 2026
Very accommodating & happy to help
18 August 2026
It works very professional
16 August 2026
issue identified and rectified very quickly
16 August 2026
Everything done to my satisfaction
16 August 2026
Greeted at the reception and looked after immediately
15 August 2026
friendly and professional staff in all areas, comfortable area to wait in.
13 August 2026
They kept you updated all the time what they were doing
13 August 2026
Everything seen to satisfaction,
13 August 2026
I'm always very pleased with the Centre as the BMW team look after me when I go for a service or to get some work done.
12 August 2026
Great service
12 August 2026
All went well no hitches and Zak Wilson was very helpful.
12 August 2026
Very professional
11 August 2026
Excellent prompt professional service as always
11 August 2026
People and service is excellent throughout the dealership, in all aspects. BUT please get rid of that awful phone system that does everything it can to prevent you speaking to a human. I nearly gave up trying!
11 August 2026
Work done was good, bit of a nuisance driving back and forth to dealer. Hourly rate you charge for work is unacceptable! In response to my Google review I was told it was due to expertise, training and genuine BMW parts! The part's were also charged
10 August 2026
Great service very satisfied with the work carried out
10 August 2026
All completed smoothly and quickly
10 August 2026
Very good service friendly service staff. What else do you want
10 August 2026
Eden was great. Helpful and responsive. We mainly communicated via WhatsApp
10 August 2026
Everything went smoothly
09 August 2026
Greeted on arrival and given an expected time scale
09 August 2026
The recall job was carried out within reasonable time and had a visual health video sent to me which was very helpful to have an waiting experience is pretty good thank you
09 August 2026
The brake service was carried out efficiently and managed brilliantly by Zak. All my questions were answered and over and above checks were made.
09 August 2026
Excellent service Eden was a pleasure to deal with - thankyou
08 August 2026
Very professional
07 August 2026
no issues, everything dealt with professionally
06 August 2026
Completely satisfied in the end, even though the problem i had with the car was not your fault, you did me prud in the end
06 August 2026
Couldn't find my appointment when I tirned up, but managed it ok.
04 August 2026
Customer service was excellent. Thank you.
04 August 2026
Problem sorted and car washed and cleaned. Very helpful staff particularly Mathew in service and Theresa on reception
04 August 2026
Had to wait longer than usual
03 August 2026
I was fully informed of everything that was happening
03 August 2026
Timely service and being kept up to date
03 August 2026
Good communication as well as a time and date that suited me. Able to use hot-desking
02 August 2026
Quick, concise, complete, polite,
02 August 2026
Good service and reception
01 August 2026
Brilliant service from the team. Kept up to date on the progress on the car
01 August 2026
Zac was excellent I needed an urgent MOT and he delivered
31 July 2026
Recall work took longer than expected.
30 July 2026
Great
30 July 2026
All good
29 July 2026
Great customer service. Eden, who I dealt with, was really professional.
29 July 2026
Friendly and efficient from beginning to end.
29 July 2026
Car in for fuel fault. Told fixed, broke down on way home. Returned, told fixed. Tried to fill with fuel. 'Fuel system fault'. Approx £800 spent to replace working parts.
28 July 2026
Clean and friendly
28 July 2026
Great service on the day. Still waiting for a call back with a cost for an ongoing service package
28 July 2026
This was a brake fluid service and I was waiting in the Centre for the work to be completed. The Centre is a comfortable place to wait and there are hot and cold refreshments readily available - the service was completed in the stated time.
28 July 2026
They looked after my needs and made me feel like they were willing to help
27 July 2026
First class as usual
27 July 2026
Great service. No complaints at all.
27 July 2026
The car was finished very quickly, it was nicely cleaned and it cost less than I was expecting.
26 July 2026
Because im happy with their service
26 July 2026
Everything was done to a high standard & within 2 hours. The staff are very friendly & helpful.
26 July 2026
I guess the valet didn't include the bootspace...
25 July 2026
Just like to say. A big thank you. Fantastic job they done
23 July 2026
I received a health check for my vehicle detailing all areas which were all okay. My LHF wheel was refurbished and a new battery fitted which cured the stop start system. Kept fully up to date by the app and the excellent staff at BMW Shrewsbury.
22 July 2026
Did just what was needed
22 July 2026
Leah was excellent. Accommodated a quick turnaround and kept me informed.
22 July 2026
Unnecessary online check in. The extra thing I added was ignored by the service person from whom I collected the car. The cost was too high. You were busy and it felt like I was an in on et.
22 July 2026
Excellent service and a free wash and vacuum
22 July 2026
Eden was excellent and very professional
22 July 2026
The service from start to finish was great professinal fast and my car came back spotless.
22 July 2026
Always find all staff polite and friendly. Showroom very clean and tidy.
22 July 2026
Good - I could book direct again rather than a contact centre. Leah brilliant. Bad - car misfiring badly after service, tyres under inflated triggered alert on drive home. Cracked prop shaft donut diagnosed on video but no fix or mention on handover
22 July 2026
All staff welcoming & efficient
22 July 2026
All the staff especially the lady on reception were extremely helpful & extremely professional.
21 July 2026
On schedule and in line with prior price indication.
21 July 2026
quickly seen, very efficient
21 July 2026
helpful and friendly staff determined what was wrong on one day and sorted it the very next day - and even a discounted price on the original quote. Very happy!
21 July 2026
very efficient
20 July 2026
Service undertaken in a timely, efficient manner.
19 July 2026
Very satisfied from drop off to collection.
19 July 2026
Polite and efficient service. Quick turnaround. Pleasant waiting area.
19 July 2026
Great service from the Service reception and technicians but unwanted communication from their IT system was confusing and frustrating.
18 July 2026
The service was excellent and will recommend a friend to use the service.
17 July 2026
Staff are always genuinely fantastic and attentive, it's why I enjoy coming here!
17 July 2026
Replacement parts no longer available
17 July 2026
Great customer service from start to finish. I felt looked after and important.
15 July 2026
Great speedy servicve
15 July 2026
Leah was ex Ellen service rep
15 July 2026
Good vibes from start to finish.
14 July 2026
Dealt with warranty work quick and efficiently with in time frames specified
13 July 2026
Efficient, and customer focused.
13 July 2026
Speedy service.
13 July 2026
I booked an A/c diagnostic check for £150 and all I got was a report saying a non-bmw pressure sensor had been fitted and needed to be replaced for £250. I have now been to a specialist A/c supplier who have diagnosed the fault as the evaporator.
13 July 2026
Always very happy with my experience at Sytner in Shrewsbury.
12 July 2026
The team were quickly able to identify and resolve the issue and Eden made sure I was kept up to date with progress all the way through.
11 July 2026
The service on my car was done quickly - the offer on window wiper blades was competitive.
10 July 2026
all done to schedule friendly staff
09 July 2026
Excellent Service throughout
09 July 2026
Completed what was required
09 July 2026
Very friendly and professional
09 July 2026
Great comms and updates from Matt. Rectified my issue.
09 July 2026
All as expected
09 July 2026
Great service
08 July 2026
Clean, comfortable lounge area with refreshments available. Helpful and professional staff.
08 July 2026
The service was very good I was just disappointed with the car that brought from you as it broke down twice in as many weeks
08 July 2026
Unfortunately , little updates communication
07 July 2026
Friendly and efficient.
07 July 2026
Excellent service
07 July 2026
Efficient, reliable.
06 July 2026
Service was very good but prices could have been keener (even with the staff discount!) Thanks to Eden and Will for looking after me.
05 July 2026
Customer service guys were excellent
05 July 2026
The staff at the centre are all very friendly
05 July 2026
For a stay and wait mot appointment, over 3 hours is quite a wait!
05 July 2026
Leah Cuff at Sytner kept us informed throughout. Extremely professional and courteous at all times.
04 July 2026
I was shocked and left not very happy after receiving the second vehicle health check which was totally different from the first health check a few days earlier I was happy with the compensation though
04 July 2026
Very satisfied with quality of workmanship; just possibly a little more expensive than I was expecting.
03 July 2026
Turned up, the fixed the issue and worked with me to understand the secondary issue. The valet was poor, roof clearly hadn't been washed and windows not cleaned with a glass cleaner. Unfair for this to reflect on the service team.
03 July 2026
We had the service completed whilst the car was in for bodywork repair. Lewis Clark was very helpful.
03 July 2026
Good service in good time
02 July 2026
Car was booked in quickly and ready to pick up when we arrived.
02 July 2026
All very efficient and friendly staff
02 July 2026
Efficient, helpful, clean, good coffee
02 July 2026
My experience was what I expected
01 July 2026
Efficient, staff attentive and courteous
01 July 2026
Very quick and efficient I'd like to think they could help me in any eventuality
01 July 2026
I've just recently had my m2 competition in for a mot test and service which were carried out very friendly and professional service which I am very pleased with but not for the first time my car was not washed and had to be rebooked in to have done
01 July 2026
Excellent from booking in to receivng the car back.
01 July 2026
Good welcome and great service from Leanne and her colleague
30 June 2026
Fast, easy check-in.
30 June 2026
Dealership environment excellent .Staff welcoming especially Zak ,made me feel very valued and helped with a query .Service excellent .
30 June 2026
My vehicle health check report was sent to the wrong person I only found this out because the person contacted me The service team said they would look into it for me They then said they would ask the IT team - I have not had an update on this
30 June 2026
I've purchased front wipers but they seem to either not being changed at all or they are second hand and just paid 45£ for nothing
29 June 2026
Efficient service
29 June 2026
Job was done well and efficiently,and car was nice and clean , staff all friendly
29 June 2026
Friendly welcome Clear explanation of process Comfortable place to work while waiting Regular updates Timely completion of work
29 June 2026
Friendly team, super service and car like new when i picked up. A single issue for BMW to consider would be the price at which they offer replacement tyres, twice the market rate for quality tyre. This was disappointing.
29 June 2026
Professional and kept me informed on progress
28 June 2026
To have the service carried out by James Shepherd was extremely re-assuring. James' knowledge, care and attention to detail transformed my car on previous visits. On this visit James and his colleagues continued their personable professionalism.
28 June 2026
My car a 2016 Z4 needed two new tyres during an MOT due to delamination and cord exposure. Sytner Shrewsbury were unable to obtain these as Stapletons wholesalers had none available and Sytners weren't permitted to go elsewhere. I had to obtain them.
28 June 2026
Absolutely superb customer service from arrival to leaving. Lovely customer service waiting area with superb choice of refreshments. Very impressed to receive a video of the work done. Very professional and caring attitudes towards all customers.
28 June 2026
Everything delivered timely and professionally
28 June 2026
Great very friendly and quick service.
27 June 2026
Communication was good. Video from mechanic very helpful.
25 June 2026
The visit was not for a service.
25 June 2026
All completed very quickly and the car washed, very impressed, thanks
24 June 2026
Great service from all the staff
24 June 2026
Work carried out was fine. Was sent out of date video from service check which said I needed new tyres, which I dont and only on checking did I see it was over a year old - would be useful to datestamp or technician to give date at start of comments
24 June 2026
I had a problem with my car Peter went out of his way to get it sorted in the shortest possible time so I could fulfill an important commitment.
23 June 2026
Friendly welcoming people, a good environment for me to wait and work, the car was dealt with quickly and efficiently. I value that the car is well looked after but at the same time no one tries to do unnecessary work.
23 June 2026
First class service everyone we met was very proffesional but personable
23 June 2026
out of all issues reported one still remains, however the technicians are suggesting there is 'no issue' an this is the second time of visiting this centre. They advise there is no error/issue even though I can reproduce the problem on demand
23 June 2026
No issues
23 June 2026
Boot not valeted
23 June 2026
A great seamless experience from ordering on line to check out.
22 June 2026
Everything went according to plan. Courteous staff, clean and tidy showroom and waiting area
22 June 2026
Most aspects of my experience was excellent. However when I booked my MOT I asked for the tyres to be replaced first as I didn't want the vehicle to fail on these or noted as an advisory. This didn't happen . I now have the tires noted as defective.
21 June 2026
Good customer service
21 June 2026
Great service, fast efficient and great communication.
21 June 2026
Smooth operation. Didnt try to sell you anything else making out somthing else needed changing whilst it was there.. Followed instructions. Jobs a good un
20 June 2026
Car was serviced and MOT'd. I booked for 8.30am. Was asked to come in at 7.30am. Then made to wait 15 mins when dropping the car off (Even though there was no queue).
20 June 2026
Quick turnaround as promised
19 June 2026
Always accommodating. Friendly, expert service team.
18 June 2026
Leah and her team went above and beyond in providing some excellent service - thank you
18 June 2026
All very good
18 June 2026
Handled an issue with the service very well, polite and courteous throughout
17 June 2026
Competent polite and timely Comprehensive service and report.
17 June 2026
I waited and they were quick
17 June 2026
Had my last 3 BMWs from Shrewsbury always found the customer service excellent from the time I drop the car off until I collect, always kept informed of progress, just really good service from the team.
17 June 2026
I'm disappointed with how the car was returned, it went in to have a piece of spoiler trim replaced and when I went to collect the car I noticed that the front bumper was damaged in two places. They have now booked the car in for two days to fix it.
16 June 2026
faults service
16 June 2026
Excellent Customer Service.
15 June 2026
always great service
15 June 2026
Kept me well informed about my car while with you
15 June 2026
Initially very slow and sporadic comms with long waits (1 week+) between responses rendering the (WhatsApp) process frustrating.
15 June 2026
Very efficient and always professional. The video is always really good to receive too
15 June 2026
A bit pricey. Very disappointing I couldn't have a courtesy car. (I live 40 miles away)
14 June 2026
Very helpful
14 June 2026
Sytner friendlier and more eficient than other BMW outlets I have had dealings with
14 June 2026
Quality service all round
14 June 2026
My car had a major service and a mot. I thought the price was excessive at just over £600 for an 8 yr old car. I realise that service at main dealers will always be more expensive, but even so this seemed poor value.
13 June 2026
Greeted at the door by polite enthusiastic staff who were not over the top but just enough. Directed to the correct servi e person to look after us and offered coffee
13 June 2026
Coffee is good. I am able to work there whilst my car is being worked on. See below for issues identified.
12 June 2026
Excellent service by all staff
10 June 2026
Polite helpful prompt
10 June 2026
Very good customer service. Great report and video.
10 June 2026
Always good service
10 June 2026
Everything was fine, I'd also added a couple of other items on the 'self book in' which the coordinator wasnt aware of ?
10 June 2026
Lovely courteous staff in a lovely environment. Always eager to please and provide excellent service. Love the complimentary wash and valet.
09 June 2026
Work done as required
08 June 2026
Answered all my queries, efficient and helpful.
FIND Sytner Shrewsbury BMW
Address
- 70 Battlefield Road, Shrewsbury, Shropshire, SY1 4AQ
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01743 467 467
Shrewsbury as well as surrounding areas including Telford, Bridgnorth, Market Drayton and Broseley
Address
- 70 Battlefield Road, Shrewsbury, Shropshire, SY1 4AQ
Opening Hours
- Mon–Fri:08.00 - 18.00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01743 467 467
Shrewsbury as well as surrounding areas including Telford, Bridgnorth, Market Drayton and Broseley
Address
- 70 Battlefield Road, Shrewsbury, Shropshire, SY1 4AQ
Opening Hours
- Mon–Fri:08.00 - 18.00
- Sat:08.00 - 13.00
- Sun:Closed
Phone
- 01743 467 467
Shrewsbury as well as surrounding areas including Telford, Bridgnorth, Market Drayton and Broseley
27 August 2026
I wouldn't go anywhere else