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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
291 ratings and 175 comments received in the last 90 days.
04 September 2025
Was a seamless experience, where nothing was too much trouble. Very responsive and informative.
02 September 2025
Simran and Regan gave a very good service
27 August 2025
Helpful staff
21 August 2025
On time
19 August 2025
Everyone is very helpful, patient and have a can do attitude.
19 August 2025
Regan was great and very knowledgable of the vehicle. The only reason I have given 4 stars is my phone wouldn't initially connect to car play and had to be taken back in to the garage. This resulted in me being an hour late getting home.
07 August 2025
Excellent
06 August 2025
Smooth transaction from start to finish.
30 July 2025
They were really helpful and kept in communication the whole way through.
25 July 2025
Very satisfied, Simran delivered my car to the door and arrived at the time he said. He set up the car and explained everything in a very fluent and confident manner.He is GOOD !
22 July 2025
Service was excellent
15 July 2025
Kept well informed and very efficent and responsive at every stage in the process.
10 July 2025
See comments in section 1
02 July 2025
Simran who helped us at Sytner Shrewsbury was fantastic, he was excellent on the phone and in the showroom, gave us very clear advice when deciding on what model to buy and was very knowledgeable on all aspects of the car.
19 June 2025
Arrived within a month of purchase
09 September 2025
The staff involved worked hard to find a solution to a non standard query. Communication throughout was excellent and a solution was found. Impressed.
09 September 2025
Kept updated by app then called in person when ready. No need to chase.
09 September 2025
Easy booking friendly staff great community
08 September 2025
Very satisfied
08 September 2025
Fully informed - timely video car health checks and general friendly service
08 September 2025
See above
08 September 2025
See anove
08 September 2025
Had to sit and wait 15 min to se service adviser to book in even tho I was very prompt on my arrival time
07 September 2025
They were a bit slow checking me in but after that all good
07 September 2025
Up to now - service has been efficient and prompt
05 September 2025
Leah was very helpful and she offer excellent customer service.
05 September 2025
Job completed as advised
04 September 2025
Very satisfied with the staff member from the service team but not with the cost of the service.
03 September 2025
It is BMW
03 September 2025
Knew what work was being carried out and the cost beforehand. Quality parts fitted in timely manner, plus my car was washed and valeted before I picked it up.
02 September 2025
Looked after me as always
02 September 2025
A invoice showing the discount I was given my car being over three years old and qualifying for a discount .if this is done maximum score .
02 September 2025
Made to feel like a long standing customer. Fabulous service from reception to all concerned. "Seamless "??
02 September 2025
The visit to the dealers was fine, what they identified another issue with a rear tyre which has been ongoing. I've lost count of how many rear tyres Ive had in the last two years !
01 September 2025
My sales contact was very good, knowledgeable and helpful. Unfortunately, I had a conversation with the sales manager that, had this happened before purchase, I would have looked elsewhere. I expect better customer service had I been buying a kettle.
01 September 2025
Flawless
01 September 2025
The welcome from reception - 100% The welcome from my service representative - 100% first class! But, the pick up and collection was less than impressive along with the condition that's why I've marked it down. Lease driver vs owner driver.
01 September 2025
Thorough, got the video and all very professional
01 September 2025
Friendly, knowledgable and very efficient staff, helped to make my experience hassle free.
31 August 2025
Your staff are invariably efficient and amiable and (as far as I know - I am not an engineer) your technicians are faultless.
30 August 2025
Had booked a waiting appointment. Work completed on time
29 August 2025
The trend towards centralised contact is a negative step. Don't isolate yourselves from your customers.
28 August 2025
Ready on time
27 August 2025
Kept me informed every step of the way. Received video of vehicle check
26 August 2025
Prompt check in and very efficient with video of car inspection
26 August 2025
Tyre pressure warning light came on when I arrived home, rear tyres should have been 3.1 bar but were both set at 2.6, both rear tyres had been replaced, I have inflated them to the correct pressure. Windscreen fitment was all good.
25 August 2025
good
24 August 2025
Matthew was helpful and responsive.
23 August 2025
Appointment and service were on time
22 August 2025
As above
20 August 2025
Prompt service
20 August 2025
Great service and courtesy car for the day.
19 August 2025
Sorted issue promptly.
19 August 2025
As above
19 August 2025
The appointment was booked for 1pm however my car was still parked up 40 minutes later. I spoke to a staff member who really liked my car and he stated that he would personally clean it. He was a good member for Sytner group.
18 August 2025
John was super at finding the car for us and supportive throughout the process It was smooth throughout
18 August 2025
Thorough
18 August 2025
Friendly and professional staff
18 August 2025
Efficient Helpful
18 August 2025
The procedure was quick and efficient
17 August 2025
No fuss, no messing, nothing but service with a smile.
17 August 2025
Complimentary clean was not the best and communication was a bit confused at times
16 August 2025
As above
15 August 2025
I have BMW 128ti 2024. Just recently the car is having issues one with noise on acceleration and the other blowing hot air when on AC. Been in to the garage once now had to rebook as the same issues have come back after 1 week. It's not normal !
14 August 2025
Good quality and value for money
14 August 2025
The paperwork provided after service advised all work carried out.
12 August 2025
Car was transferred from road to Shrewsbury. Called several times for update, promised call back but no call back, tried again around 5pm, promised call back and explained that i needed update as needed a car for my work. No call back.
10 August 2025
Work was done very quickly, and service advisor kept me informed of the progress.
09 August 2025
Good communication go Update on progress
08 August 2025
Good company
08 August 2025
Again good service.
07 August 2025
Service completed
07 August 2025
Satisfied with work done, and at reasonable cost
06 August 2025
Customer care fantastic
06 August 2025
Service advisor was very friendly and professional. Kept me well informed on the progress of my car. An asset to the company.
06 August 2025
Overall very good, but have had a problem with NSR tyre losing pressure since service.
06 August 2025
Reception staff welcoming; servicing/bodywork repair gentleman clear on process and timing, and kept me updated; excellent repair conducted (as mentioned above). Nice atmosphere in waiting area, with good quality coffee available.
05 August 2025
The service at the branch was good, the post service valet/clean was mediocre.
04 August 2025
Staff are always friendly and helpful, we use them a lot for our company vehicles.
04 August 2025
I requested quotes for some body work (scratch removal) and have heard nothing since.
04 August 2025
Good customer service
03 August 2025
Everything was good.
02 August 2025
I checked in online but still had to wait 20 mins before I had seen someone to leave my keys
02 August 2025
Issue on recently purchased car resolved without any fuss or issues
02 August 2025
I was treated well.
02 August 2025
Always very polite and helpful whenever I attend .
01 August 2025
Excellent service
01 August 2025
Nothing wrong with the service or the people I met BUT this idea of a designated service advisor NEVER works. So my designated SA busy with another customer when I arrived and when I collected had to hang around until he appeared. Happens every time.
31 July 2025
?
30 July 2025
Because I was completely satisfied, would you believe?
30 July 2025
The staff are polite and friendly. However, during my brake fluid service, my dash cam was disconnected, which I can partially understand. It was not reconnected to the power after, and no one informed me. I only noticed this when I arrived home.
29 July 2025
Fixed my issue
28 July 2025
Consistency of service desk / service dept service.
28 July 2025
As above. Completely satisfied with the attenion given to me by everyone.
28 July 2025
All done and very pleased. Courtesy car was great too. Thanks.
27 July 2025
Explained everything
27 July 2025
See above comment
26 July 2025
4* due to my electric courtesy car only having 80 miles. I needed to be out and about that day and the the car said I had used 10 miles before leaving Shrewsbury. So had to use my daughter's car. There was also rubbish in courtesy car.
25 July 2025
As above
23 July 2025
Leah was professional and helpful.
22 July 2025
I was greeted by my name as soon as I walked through the door, even though I was 2 hours early.. Had a good chat with the service advisor when I collected the car and he even walked out with me to my car.
22 July 2025
Good attention to detail
21 July 2025
Great service
21 July 2025
As above
21 July 2025
Very good service from Jake my service advisor , great attention to detail, and kept me informed through out the time my car was in for remedial work
20 July 2025
The car was booked in for a 10am slot, we were advised at booking that the service would be approximately two hours. The car didn't move from the car park for 1 hour 45 minutes. Only after I phoned to chase did it eventually move into the workshop!
20 July 2025
Done ahead of schedule, good comms throughout, very thorough report, friendly, polite and efficient staff.
20 July 2025
No follow up action has been taken as promised.
20 July 2025
All matters dealt with efficiently and promptly.
19 July 2025
From when you walk in the door you receive excellent customer service from reception team through to Leah on the service desk
18 July 2025
As above.. rude, stuck up, snobby patronising staff who clearly looked down at me as I was wearing an asda uniform. disgusting treatment to be honest!
16 July 2025
Been using this place for 18 years always excellent
16 July 2025
Fitted me in at short notice for new tyres, stuck to clearly quoted price. Cleaned the car while in. Plus I was able to do my work at one the stations in the showroom - really reduces the inconvenience
16 July 2025
All necessary work undertaken and service record updated.
15 July 2025
Friendly and efficient
15 July 2025
All work completed efficiently
15 July 2025
See above
15 July 2025
As above
14 July 2025
Would have been 5* if the mats hadn't been forgotten.
13 July 2025
No reset on service time carried out during recent work. No email as promised at time to my bodywork question
11 July 2025
The service and mot were completed quickly and we were dealt with well by the staff
11 July 2025
Overall very pleased. No hassles, no problems, great service
11 July 2025
The problems with my car were quickly rectified and the car was returned clean
10 July 2025
I was lucky to have James Shepherd in the Service Department work on my car. His skills, experience and care of my car were clear. James is a credit to, and real asset for Sytner and BMW.
10 July 2025
The car was serviced and the price was as quoted
09 July 2025
Bought the car here and the team have always helpful and friendly. I feel I get good, honest service.
09 July 2025
Pleasant professional staff.
09 July 2025
I believe i have been overcharged. Also, within 10 minutes of leaving the on board computer alerted me to a low tyre pressure. I had to stop at a garage and inflate I emailed them but not heard yet. Into day 3
09 July 2025
Excellent service on the day. Subsequently found that the cable for my dashcam was broken by your staff.
09 July 2025
Very long wait. Multiple points of contact (ie no dedicated staff member to deal with)
09 July 2025
Was done timely and they were helpful although I got there late
08 July 2025
As above
08 July 2025
The Service assistant was polite and helpful.
07 July 2025
O washer fluid in the reservoir even though I was assured this had been done
07 July 2025
Service ok, but pricing not "joined up" with the price quoted on the phone.
07 July 2025
Very satisfying outcome.
07 July 2025
Overall the service was excellent. However, the 3-star rating reflects a failure to supply the correct part for a pre-planned replacement of a suspension component flagged as needing replacement at the previous MOT
07 July 2025
As above
06 July 2025
Up to usual high standards.
04 July 2025
Good job, well done
04 July 2025
Great business with smart and respectful staff
04 July 2025
All done efficiently and I was kept informed of progress
03 July 2025
Easy
03 July 2025
Outstanding customer service.
01 July 2025
I have given 5 stars as a result or previous experiences.
01 July 2025
I was pleased that all matters were resolved & an issue that has been going on for many years was finally dealt with. As a profoundly deaf person the initial communication from the team was poor and they needed to be made aware of the Equality Act.
30 June 2025
Not only did they keep me informed and got the work done when they said they would they also washed the car.
30 June 2025
I was told the service was simply a brake fluid change and flush and would take 90 minutes. It took over two and a half hours. I had planned my work schedule around the 90 minute timing so needed to rearrange appointments with no idea as to when
30 June 2025
Staff were excellent
27 June 2025
A simple ask and a gesture that would have improved my experience was ignored
26 June 2025
As above i was kept fully informed at all stages and all communication was polite, courteous and professional at all times
26 June 2025
Car was serviced
25 June 2025
I was told, even after questioning the accuracy of the statement, when I booked the service by phone that I would be required to leave my vehicle for the entire day. Upon arrival I was told that it would be ready by lunchtime. My BMW app didn't work
25 June 2025
People working in the reception are really nice and welcoming - even when I was early. Could have been better if service center /CS could have informed the job is complete.
24 June 2025
Unfortunately had to return as pollen filter for service was not available otherwise would had been completely satisfied The staff could have not done more
24 June 2025
Flexible, helpful staff
24 June 2025
Great service
23 June 2025
Work carried out was explained, staff were very helpful.
23 June 2025
Not only did you book my faulty tailgate lock in to workshop the next day , you orders a lock mechanism in just in case. The lock was faulty and your team replaced it and sorted the pro or in a couple of hours including a wash and vac - great job
22 June 2025
Car serviced quickly (brake fluid change) and nicely cleaned for us. Quick assessment on paint blemish, which you are doing under warranty
22 June 2025
The vehicle was due a brake fluid change and it was carried out.
22 June 2025
Significant delay of 1.5 hrs in completion of service. I was however compensated via a reduction in cist
21 June 2025
My BMW was booked in for service at Sytner Shrewsbury and the service was completed promptly and efficiently. The service staff were polite, friendly and helpful, and the sales staff too were particularly helpful in assisting me with a new purchase.
21 June 2025
All completed on time and explained in detail
20 June 2025
The service center at Sytner Shrewsbury I have used several times over the years (although not for a few years until this most recent service) and they are always extremely helpful and knowledgeable and find the answers to my obscure BMW questions.
20 June 2025
N/s
19 June 2025
All went welll and really no issues at all and process was very good
19 June 2025
Completed the work for my recall Chris showed me round some used cars.
18 June 2025
Great service
17 June 2025
As above. Only had car 2 months at first visit and was told needed new tyres. 2 months later 2nd visit, tyres had gained tread but brakes were an advisory.
17 June 2025
Didnt feel as far as the service was concerned there was not the normal usual communication.
17 June 2025
As above, Sytner BMW is a nice place to be.
17 June 2025
On completion I was given the car keys in the reception area, but no receipt or condition report. I later had to call twice before I finally managed to get same emailed to me. Why is a condition report done if the owner isn't given a copy?
17 June 2025
So far my experience has been that it seems like a real struggle, fight even when it comes to customer service at the shrewsbury centre. Repeated calls for an issue to be looked at rather than being taking seriously the first time
05 September 2025
Kept informed all the way through the process