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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
410 ratings and 189 comments received in the last 90 days.
26 August 2024
I was kept informed through the process and staff were always available to answer queries
23 August 2024
Excellent customer service. No pressure, all very helpful. Shrewsbury has a fantastic team who should be recognised for their excellent customer service and knowledge Nothing was too much trouble.
20 August 2024
My experience at sytner bmw shrewsbury was absolutely outstanding,Absolute credit to Marty the sales manager and his team of excellent young chaps
07 August 2024
I can't fault Regan and the team at all, they were amazing from start to finish.
07 August 2024
The BMW Centre is friendly & I was dealt with in a very professional & polite manner by Kyle throughout the process of purchase, keeping me updated & delivery of the new car. He is an absolute asset to the centre.
03 August 2024
We were kept fully informed throughout. Handover process clear and efficient. We would like to commend the two Dans and Simran for the quality of service provided.
31 July 2024
I ordered it on the Monday and I picked it up on the Saturday. I also received so much support from Ben and Dan along the way.
31 July 2024
Great information and felt comfortable
27 July 2024
Every step of the way they are there to help, answer questions with patience and courtesy.
24 July 2024
The sales executive made us feel welcome, listened to what we were looking for and was able to give us several options to make a decision.
15 July 2024
Good first new purchase from BMW
14 July 2024
Straight forward honest friendly staff. Never pushy.
13 July 2024
We love the car & feel confident that there is help in the centre if we come accross any problems
10 July 2024
Great staff
06 July 2024
The centre approached me to exchange my vehicle, identified what my needs were and sourced a vehicle to meet those needs within a couple of days.
04 July 2024
Gave me what I wanted and was done quickly
03 July 2024
I dealt with Reagan Jordon who was excellent when I purchased the car. He gave me all the info I needed and I'm very happy with outcome
03 July 2024
The experience has been flawless! Absolutely nothing but positive feedback.
03 July 2024
From first meeting to driving away and follow up it has been helpful, transparent and simple. They did what they said they would do.
03 July 2024
Everything was done efficiently and in a timely manner.
02 July 2024
Always courteous and helpful
01 July 2024
Kyle again was superb
30 June 2024
I just couldn't fault the service
29 June 2024
A very good experience overall, the only slight problem being a delay when the vehicle was held at arrival in UK, before delivery to SYTNER, which the dealership could not explain.
27 June 2024
All details were explained and updates were appropriate in frequency. Handover very comprehensive.
26 June 2024
Lots of information. Went in to look at the M1 and came out having ordered an M3 because after discussing with Ben it suited my needs better.
18 June 2024
Excellent service, quick, and helpful
18 June 2024
Outstanding Regan was so understanding in every aspect can't thank him enough ??
18 June 2024
All the staff from the desk to the fleet manager treated my wife and myself with the utmost respect and courtesy, it was very much appreciated. This attitude we have seen firsthand and it has been that way since our first encounter until now
15 June 2024
Professional and helpful staff. Kyle was great to deal with.
04 September 2024
I can't think of any improvements you could make. Only slightly adverse comment would be the wait to drop the keys off with you - this could be surely much quicker/simpler for the time poor population, i.e. everyone!
04 September 2024
The inability to predict the time for procuring a part from Germany was not the fault of the dealer - but to be told that my vehicle would be off the road with no date for fixing the problem was worrying -with 5 customers still waiting after 3 months
04 September 2024
Kept me informed and advised quickly
04 September 2024
Excellent service
04 September 2024
Very happy with the service as mentioned above
04 September 2024
As above
04 September 2024
Kept me updated on everything and vehicle was also given a clean before I collected it
04 September 2024
the staff were all friendly and helpful and the video of some of the checks carried out was nice to see.
04 September 2024
Peter on the service desk sorted out that I could get the work completed whilst I waited.
03 September 2024
Car was valeted as part of the service great job done. They completed the car within the time they said.
02 September 2024
Excellent Service from the Service department.
02 September 2024
Professional company
01 September 2024
Very good with exception they good not renew my reversing guiding lines on camera
30 August 2024
Lewis Clark did a great job.
30 August 2024
Good feedback on the review. Hood video with clear explanations.
30 August 2024
Booking staright forward via central number. Collection service had short waiting time.
30 August 2024
Great service
28 August 2024
Clean and well run service area , check in was simple , the person that served me was good , coffee easy to get to
27 August 2024
Very satisfied
26 August 2024
No issues
25 August 2024
Despite more people being booked for the same time than they could cope with, the service team managed to complete the work in expected timescale. Five star service.
25 August 2024
I often get a detailed print out of areas which were repaired and areas needing attention in the near future
25 August 2024
Hapy with BMW fitting my ERG. Thank you. Must thank Peter servicing rep for his jolly helpful attitude. Garage found damage tyre which im grateful for.
25 August 2024
Dealt with the service in a timely manner.
25 August 2024
Courteous & cheerful staff. Efficient service
25 August 2024
Convenient
25 August 2024
The recall remedial work was carried out efficiently
24 August 2024
Efficient
23 August 2024
This was a safety recall
23 August 2024
Arranged pickup and delivery of my car. Communication with me during the service process was very good.
22 August 2024
everything went as well as expected
21 August 2024
Excellent service from Peter
21 August 2024
Good service engineer very confident
21 August 2024
Peter is a delight to deal with
20 August 2024
Having been happy with Rybrook Group for many years, I hoped Sytner would continue their great work, always a concern when theres a regime change, but it certainly seems that customer service is still King. Staff are always helpful, polite & friendly
19 August 2024
We were kept updated on the progress.
16 August 2024
To long waiting for them to do service on my car 3hrs to change brake pads, very busy with work so this is way to long to wait being first in for the garage
15 August 2024
Excellent pick up and drop off service. Great communication during the work. Car received back well valeted by very friendly and helpful driver.
15 August 2024
Several months ago, on board system indicated brake pads need to be replaced. Inspection showed they were good for another 5000 miles! Was told that sensors were overly sensitive, but impressed that i wasnt pushed into an unnecessary expense.
15 August 2024
Everything was done quickly. Even though they forgot to stamp the service book, and had to travel 30 miles round trip to get it stamped
12 August 2024
Superb service and so efficient
12 August 2024
A personable team that takes time to make customers feel comfortable and offers great service
10 August 2024
Peter was very professional and proactive. Sorting out transport to and from BMW.
10 August 2024
Zak at Shrewsbury excellent. Exceeded my expectations.
08 August 2024
First class service and communication as always. Also good payment options if the vehicle does not have a service pack.
07 August 2024
Peter was clear and precise with what works were to be carried out on my car. Peter kept me up to date with a progress report and delivered my car back in the time scale advised. Thank you Peter you made my visit hassle free.
07 August 2024
Really great service and experience, thank you
07 August 2024
Work was completed sooner than expected and communication was excellent.
06 August 2024
Every one I interacted with were professional and polite. Communication was good, a seamless experience from dropping me vehicle off to collecting it.
06 August 2024
Not complete satisfied or dissatisfied,....
06 August 2024
The service experience at Shrewsbury is excellent. However the call centre experience is frustrationg and completely unnecessary in my opinion.
06 August 2024
Everything was good
06 August 2024
Always great to deal with Jake, he's very helpful and knowledgeable
06 August 2024
Zac Wilson is a star and he would be with that name
05 August 2024
I always know I am going to get excellent customer service and this visit was no different. Having been a customer for a few years now, I felt valued and that they wanted to do the best for me, including financially.
04 August 2024
Their team were too busy to give car a Polish. Was advised because end of month. Only minor otherwise would have had 5 star
04 August 2024
I was completely satisfied. I had to reschedule the time and date several days later due unforeseen circumstances, and they were very accommodating with a revised appointment that suited me.
04 August 2024
Fitted me in within the week gave me a bus voucher to pop into town saved me some money and car gleaming when I got back
03 August 2024
Wheel rerurb good value but was expecting wheel to be fully refurbished rather than just the part that was damaged refurbished.
02 August 2024
Everyone we have met has been really friendly and helpful either face to face or over the phone. That for us apart from being a customer is a big plus and makes it an enjoyable experience.
01 August 2024
It was planned that my car would come in for a specific repair that had been identified at the previous inspection. I was kept informed of progress by the service advisor. The vehicle technician sent a video confirming work carried out. Impressed.
31 July 2024
I was very surprised more than I expected
31 July 2024
Have always been dealt with brilliantly on every visit
30 July 2024
You provided me with transport home as my vehicle needed parts which would arrive the next morning. My vehicle was ready to collect when you said it would be. I was treated with respect and courtesy by all staff. I drove my car away with confidence.
30 July 2024
The service experience was pleasant, professional and to the point. The complimentary park and ride tickets were most welcome and I was informed via my mobile phone when the car was ready for collection.
30 July 2024
Lewis the service advisor was excellent, friendly and professional. Nice touch was the BMW voucher due to the oil cooler recall. This recall has been going on for 4 years so l hooe this new cooler is the answer
29 July 2024
All the work was carried out in a quick and timely manner. Zac the person who I was dealing with kept me constantly update with the progress of my car each day and went above and beyond the get the BMW badges changed on my M2c.
29 July 2024
Excellent again
29 July 2024
The service performed was completed in a very professional manner.
28 July 2024
Excellent Main Dealer. Always great advice.
28 July 2024
Timely and friendly
27 July 2024
The car was picked up and returned which was very helpful in reducing the inconvenience. The customer service advisor was helpful
27 July 2024
Efficient service - very helpful staff - kept informed throughout
25 July 2024
Excellent personal service at service centre.
25 July 2024
We arrived on time, the staff member explained everything and called us when it was ready.
25 July 2024
Service provided was good and facilities for me to work whilst waiting were great
24 July 2024
Work was done on time and car cleaned, again as usual
24 July 2024
Proactive and clear/efficient communication. Needs fully met.
24 July 2024
Did what they said they would do. On time and car collected and delivered back home.
24 July 2024
The service partner explained the whole process. Completed heath sheet and video showing any issues which need addressing in the future. Car cleaned, excellent price knowing your car has been serviced by fully trained competent BMW Technicians.
22 July 2024
Did a good job, informed me if i had any isses and only did what was needed
22 July 2024
no issues. good service. no problems and the cost is reasonably
22 July 2024
As in 1 above
22 July 2024
My car was in for service and they decided to do the check for the recall without actually having the part in stock then said I couldn't have my car back til it was done. Hire Car was given but in was a bit of an inconvenience as I was away all weekd
21 July 2024
Really appreciated the available 'work desks' and 'on tap' hospitality drinks to enable me to work for the morning while car was in with you. Also, appreciated you getting the two warranty jobs done, even though one was a bigger job than expected.
20 July 2024
I received exactly the service that I would expect. Nothing is too much trouble and everything is dealt with quickly and efficiently.
19 July 2024
I was told that the car would be cleaned and vacuumed. But the boot wasn't touched, I would have thought, the vacuume would include the boot.
18 July 2024
Recall was carried out promptly
17 July 2024
Identified the problem with the diagnostics tool and disconnected the affecting part causing the issue
17 July 2024
Excellent service through out, from start to finish
16 July 2024
See above. I was notified that the tyre had not arrived in time for fitting on 15/07, and was being reordered, but have heard nothing further.
16 July 2024
Very helpful, friendly & understanding
16 July 2024
Very happy this visit. Service Adviser worked to get the work done to my requested 2pm time (to do grandchildren school run back in Oswestry). All work seems done to a good standard and car trim all put back - I sometimes have to reclip trim bits.
16 July 2024
Very polite staff no fuss to get everything done
15 July 2024
George at Sytner Shrewsbury was very helpful and knowledgeable, providing excellent customer service.
15 July 2024
The whole team are professional and friendly. Car service was done in a timely manner and I was made comfortable during the wait. Kept fully informed at all times
15 July 2024
All as I would expect from BMW.
15 July 2024
Peter Renshaw outstanding And Zac extremely helpful
15 July 2024
This is the second time that I've found a screw in my tire, just as I have driven it home the 2 miles from the dealer. Coincidence, I don't think so. Dirty workshop floor, more likely. Full service, but no tyre check obviously. Low pressure on anothe
15 July 2024
Very good staff who maintain great personal rapport in spite of corporate Sytner rebranding
14 July 2024
Very friendly and helpful service
14 July 2024
Excellent service.
13 July 2024
Efficient
13 July 2024
Helpful team, quick response
12 July 2024
Everyone was very friendly, nice seating area to wait in, car was returned quickly with all service items completed.
11 July 2024
Kept me informed and work done on time
11 July 2024
All Shrewsbury staff were brilliant
11 July 2024
Car was in for a recall not a service, hope the first service is carried out as efficiently.
10 July 2024
I'll be honest, I haven't spent a penny with BMW. I bought my car second-hand from a non-BMW mega-dealership. However, this didn't change how I was dealt with. Everyone I spoke to was polite and knowledgeable.
10 July 2024
Great service.
10 July 2024
Coffee and care
10 July 2024
Service Technician on time and done efficiently within time stated
10 July 2024
Efficient service. Excellent communication throughout. Nice environment. Make customer feel valued
10 July 2024
Great
06 July 2024
Again professional
06 July 2024
The service was completed quickly and the car returned without problem.
05 July 2024
Peter was great. Arranged and organised all repairs. Great communication
05 July 2024
Everything done on time
03 July 2024
Great experience
03 July 2024
Booked a waiting appointment and the job was completed quickly and the car cleaned inside and out. Good value for money.
03 July 2024
Superb efficient service from Lewis and the team. Fault with car identified and fixed at first visit. Couldn't ask for more.
03 July 2024
From reception staff to Jack at the used car sales team I have been very impressed with the service I have received.
02 July 2024
Car serviced without any hassle
02 July 2024
Everything ran to time and we were able to pick up the car as arranged.
02 July 2024
Seen in short notice in a profesional manner.
01 July 2024
The service assistant, Zak, was excellent and sought to help me out and minimise any inconvenience. Full credit to Zak and his support.
01 July 2024
Zak Wilson was great at resolving my car issue quickly and easily
30 June 2024
Everything was clearly explainedu
30 June 2024
No nasty surprises.everything was done really quickly and although I've waited for a very long time for the recall part to come in, it's all sorted now.
29 June 2024
I'm comfortable leaving my car at the Shrewsbury branch and have trust in the work they do. Also I have been kept informed of upcoming actions.
29 June 2024
All work carried out to a very high standard machine returned after a first class valet was not expecting my bike to be cleaned to the same standard as our BMW cars. Valeting team members obviously first class very pleasantly impressed with them.
29 June 2024
Very satisfied with my visit earlier this week and particularly impressed with Zak Wilson who dealt who ensured my vehicle was dealt with timeously.
27 June 2024
Excellent service by Peter who kept me updated and letting me know when my car was ready.
27 June 2024
Good service
26 June 2024
The experience from start to finish was flawless and I was treated extremely well by Peter.
26 June 2024
Very friendly staff who got my car sorted very quickly
25 June 2024
Zak kept me updated throughout. Everything ran smoothly.
25 June 2024
The issues with my vehicle were rectified completely within the expected timeframe
25 June 2024
Mot done as promised with information given re small oil leak
25 June 2024
It was a very efficient experience
24 June 2024
See above
24 June 2024
Everything needed was done and explained
21 June 2024
Lewis was excellent and very professional. He communicated exactly and honestly. Not promising anything he couldn't provide. I felt comfortable with him and knew that he would be able to help my needs.
21 June 2024
Couldn't ask for anything more
18 June 2024
I have always found the staff at Sytner Shrewsbury to very polite, friendly and very knowledgeable with the products that they are selling. Always willing to give the best service they can, as it was when they were Rybrook.
16 June 2024
I was given a time to collect the vehicle which was adhered to
16 June 2024
Happy with service I experienced.
16 June 2024
Great experience and customer service
15 June 2024
I could find nothing to complain about. I could have gone to a dealer within 6 miles of my home but I find it well worth the one hour drive to Sytner Shrewsbury for the far better customer experience.
15 June 2024
The Rybrook team are always helpful, friendly and informed. It was worth driving up from London yet again!
15 June 2024
Every time I go to BMW Shrewsbury I go to Paul, he is always professional and helpful and would strongly recommend on this basis with the quality of the aftercare
15 June 2024
I can't thank Peter, Trevor and Stuart [Stewart] enough for their professionalism over the few days My BMW was in for wk. I Have a reassuring confidence in Sytner Shrewsbury's ability at exceptional customer service Thanks to the Gents mentioned.
15 June 2024
Our service was good and had no complaints
15 June 2024
Good quick service with no issues.
14 June 2024
Work done very quickly
14 June 2024
Everything was clearly explained
13 June 2024
Always receive great service from Mark Maddox on the service/motorad desk.
11 June 2024
From start to finished, felt looked after
04 September 2024
Jack Noble was very professional throughout the process. He took lots of time to understand my needs and provide good options for me. When the car was ready to handover he was really thorough in explaining the cars functions etc.